Software Engineer, Agentic Platform - TikTok USDS

About the role

The Agentic Platform team is the force-multiplier for TikTok USDS JV's Infrastructure and Platform teams. We are building and deploying a highly advanced, autonomous layer of AI agents that act as "virtual team members" for SRE, Systems, Capacity, Networking, and operational roles. Our agents don't just alert—they observe signals, diagnose root causes, execute complex machine remediations, and safely report outcomes to humans and core cloud infrastructure. Operating under the principle that "agents own the toil, humans own the judgment," we are a 0 to 1 engineering team tackling massive infrastructure challenges. Over the next 6 months, our mission is to eliminate over 50% of manual ticket-handling effort across USDS and measurably optimize critical machine infrastructure (GPU, HDFS) and Disaster Recovery (DR) readiness metrics.

We are looking for a Software Engineer who thrives in fast-paced environments and is passionate about building production-grade automation. In this role, you will help build the foundational services, integrations, and tools that power our autonomous agents, enabling the fleet to heal itself at scale.

Responsibilities

• Core Service Development: Design, build, and deploy production-grade, highly concurrent services that form the core of the Agentic Platform runtime, tool registry, and integrations.
• Workflow Automation & Triage: Apply the Agentic Platform to specific workflows, scaling diagnostic playbooks and enabling intelligent triage, isolation, and auto-healing of complex hardware and system faults (e.g., FS read-only, disk, RDMA, and network interface cards).
• Systems Integration: Integrate our AI agent framework with core internal logging, monitoring, and ticketing systems (e.g., SAOS, Fault, Tianshu, and Alto).
• System Reliability & Observability: Embed telemetry, monitoring, and metrics into every agent to track throughput, fault rates, and time-to-remediation, ensuring highly visible platform performance.
• CI/CD & Operational Excellence: Maintain robust automated testing and CI/CD pipelines to deploy agents safely into production under strict compliance and data-boundary guardrails.

Requirements

Minimum Qualifications:

• BS/MS degree in Computer Science, Computer Engineering, or a related technical discipline with industry experience.
• 2+ years of experience as a software engineer with proven contributions to team-based projects, ideally in an infrastructure, automation, or backend platform role.
• Solid programming skills, with deep proficiency in Python, Go, or C/C++ and a strong grasp of data structures and algorithms.
• Experience building and maintaining RESTful APIs, microservices, or backend automation workflows.

Preferred Qualifications:

• Agentic Frameworks: Exposure to or strong interest in LLM orchestration, custom agent architectures, or API-driven automation.
• Infrastructure & SRE Familiarity: Basic understanding of Linux internals, telemetry pipelines (logging/metrics), and SRE concepts like MTTR and fault isolation.
• Distributed Systems: Knowledge of concurrent programming and distributed systems design.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps, and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation.

USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility—especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect—and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy—a mission we work toward every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Pay

The base salary range for this position is $136,800 - $259,200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work; this role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

Benefits

• Day one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Schedule

Fully in-person schedule up to 5 days a week.