Software Development Manager, Customer Service, Endpoint Security

About the role

Secure Amazon's most customer-centric experiences by building, testing, and deploying technology and security solutions integral to Customer Service Associates' daily interactions with customers.

Work across the entire technology stack, from device firmware to cloud-scale data processing, handling billions of records in AWS while maintaining Amazon's high security standards.

Collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences, ensuring secure access and handling of customer data.

Responsibilities

• Independently manage a two-pizza team of engineers, develop their careers, and foster a culture of innovation and inclusivity.
• Define strategic investments to deliver even more value to customers, even more quickly.
• Participate in three-year planning, annual planning, and business updates.
• Interact with other SDMs and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints.

Requirements

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi-tier web services experience
• 3+ years of Software Engineer, Software Developer, or related occupational experience
• 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

Skills

Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy.

Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers.

Experience partnering with product or program management teams.

Benefits

Comprehensive benefits including medical, dental, vision, prescription, life insurance, AD&D, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $184,900.00 - $250,200.00 USD annually.

Schedule

Final compensation will be determined based on factors including experience, qualifications, and location.