Software Development Engineer IV, Microsoft Dynamics 365

About the role

This role is a pivotal position within the enterprise software development team, focusing on CRM capabilities in Microsoft Dynamics 365 customer service.

Responsibilities

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
• Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
• Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
• Analyze moderate risk business needs to determine solutions. Design solutions on various platforms by studying requirements and information needs.
• Translate moderately complex system requirements into code using multiple programming languages and/or tools.
• Develop and modify code and system set-up based on program specifications.
• Apply CICD (Continuous Integration/Continuous Deployment).
• Perform testing using both unit testing and test automation and document test results.
• Create SDLC (Software Development Lifecycle) artifacts.
• Participate in testing associated with cross-functional project team efforts.
• Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
• Provide feedback to peers on designs.
• Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
• Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Requirements

• Bachelor’s Degree in Computer Science or Information Systems.
• (8) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
• 5+ years of any D365 experience.
• Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
• Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
• Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
• Strong understanding of CRM user experience and designing for front-line support teams.
• Ability to work cross-functionally in agile or hybrid project environments.
• Previous experience in an agile environment.

Qualifications

• Experience with telephony integrations (preferably Genesys Cloud CX).
• Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities.
• Familiarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools.
• Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional).
• Experience using and creating automated test tools.
• Experience in the healthcare industry or a highly regulated environment.

Skills

• Demonstrated ability to use technology to solve business problems.
• Proficient application of systems coding and development tools, techniques, and practices.
• Desire and ability to continually improve technical skills.
• Good written and verbal communication skills and effective listening skills.

Benefits

Our comprehensive total rewards package includes medical, vision, and dental coverage with low employee premiums, voluntary benefit offerings, life and disability insurance, retirement programs, wellness incentives, and more. We also offer commuter perks, on-site amenities, and opportunities for professional development and growth.

Pay

The salary range for this role is $135,600.00 - $230,500.00, depending on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.