Software Development Engineer, Infrastructure Reliability Engineering

About the role

Join us in building Reflex, the agentic incident-response platform for Amazon's fulfillment network. You'll design and ship production software and AI agents on Amazon Bedrock AgentCore that triage high-severity incidents, generate real-time call intelligence, draft stakeholder communications, and produce structured post-incident records, shifting incident response from a manual, pull-based model to an intelligent, push-based one. Amazon's network of fulfillment centers is the infrastructure that Amazon Robotics runs on. When it degrades, robots stop and packages stop moving. The team manages thousands of high-severity incidents every year, with Incident Managers assembling context across many systems under time pressure before resolution work can even begin. The software you build puts that context in front of responders in seconds and removes the repetitive work that extends incidents today. You'll design the data, evaluation, and feedback mechanisms that make the system measurably better with every incident it touches. This role sits on a software team within Operations Infrastructure Services (OIS), part of Amazon Robotics. You'll stay close to live operations through incident reviews, workflow observation, and call shadowing