Software Development Engineer II, Intelligent Cloud Hosting (ICON)

About the role

The ICON team is responsible for the reliability and operational excellence of Amazon's cloud hosting infrastructure, supporting all of Amazon's global marketplaces, partner portals, and consumer experiences including Kindle, Alexa, Amazon Video, and the Mobile Application. The team builds intelligent systems that proactively detect, diagnose, and resolve incidents across hundreds of thousands of services powering one of the world's largest distributed architectures.

Responsibilities

• Design and build production generative AI workflow that automate incident investigation workflows, from alert ingestion through root-cause analysis to mitigation recommendations
• Work on tier-1, multi-tenant, high-performance systems built on AWS services (Step Functions, Bedrock, DynamoDB, Athena) with technical challenges unique to this kind of scale and throughput
• Build developer productivity and operational tooling including orchestration, predictive analytics, automated diagnosis, and self-healing systems
• Solve broadly defined problems from design to delivery, balancing speed with long-term technical quality
• Evaluate and apply emerging technologies, including generative AI and machine learning, to solve real-world operational challenges

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

Qualifications

• Bachelor's degree in computer science or equivalent

Skills

• Passionate about applying generative AI and machine learning to operational problems
• Thrives in ambiguous environments
• Wants to build systems that keep Amazon's infrastructure running for millions of customers worldwide

Benefits

Amazon offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position.