Software Development Engineer II, AWS Activate

About the role

The Startup ACE (Acquisition & Customer Experience) team is responsible for the AWS Activate Program, the largest credit program at AWS. We own Startups.AWS (SAWS) — the single web destination where startup customers can explore AWS's technical and business-focused content, apply for Activate credits, and access the full suite of program benefits.

Responsibilities

• Build ground-up applications for startups using modern architectures, new services patterns, and exciting technologies.
• Deliver tools and applications that startups need to be successful at AWS.
• Bring new tools, features, and innovations to the Startup community.
• Own the application processing workflows that maintain a 3–5 business day SLA for review and approval.
• Manage credit applications and approvals, provider campaigns, and organization IDs for global partners.
• Provide fraud prevention through containment score (C-Score) checks and TRMS investigations.
• Enforce financial protection by setting a $200K lifetime credit maximum and calculating incremental top-ups.
• Automate customer notifications for credit activities, onboarding emails, and nurture communications.
• Support the startup customer journey through the Activate Admin Console.
• Ensure the external Startups.AWS experience runs smoothly at global scale.

Requirements

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience.
• 1+ years of software development engineer or related occupational experience.
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl.
• 1+ years of Object Oriented Design experience.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
• Experience programming with at least one software programming language.

Qualifications

• Master's degree in computer science or equivalent.
• Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques.
• Passion for customer experience and usability, including successful delivery of customer self-service tools and automated management/optimization of services, and a strong services orientation.

Skills

• Experience with modern architectures, new services patterns, and exciting technologies.
• Ability to deliver tools and applications that startups need to be successful at AWS.
• Strong services orientation.

Benefits

• Comprehensive benefits including health insurance, medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Pay

$143,700.00 - $194,400.00 USD annually

Schedule

Full-time