Software Development Engineer II

Key Responsibilities

• Design, develop, and maintain scalable solutions within Gainsight NXT and CRM platforms.
• Configure Rules Engine, Scorecards, Dashboards, Data Designer, Journey Orchestrator, and customer lifecycle automation.
• Develop reusable, high-quality software components following engineering best practices.
• Build secure, scalable, and highly available enterprise applications.
• Integration Development:
  • Develop and maintain integrations between: Gainsight NXT, Microsoft Dynamics 365, Microsoft Azure, Databricks, SnapLogic, and enterprise middleware platforms.
  • Build REST APIs, microservices, and event-driven integrations.
  • Automate enterprise workflows and data synchronization.
• Data Engineering:
  • Design and optimize SQL data models.
  • Develop ETL/ELT pipelines using Azure and Databricks.
  • Support Customer Health Scores, Customer 360, lifecycle analytics, and predictive insights.
  • Ensure data quality, governance, monitoring, and performance.
• AI & Innovation:
  • Prototype AI-driven capabilities including: Sentiment Analysis, Predictive Customer Health, Escalation Detection, Customer Risk Prediction, and Intelligent Workflow Automation.
• Product Engineering:
  • Develop low-level technical designs.
  • Create Proof of Concepts (POCs).
  • Participate in architecture reviews.
  • Write unit and integration tests.
  • Optimize application performance.

Collaboration

• Work closely with: Product Managers, Solution Architects, Business Analysts, Scrum Teams, QA Engineers, and Customer Success Teams.
• Leadership Mentor engineers.
• Participate in technical interviews.
• Conduct code reviews.
• Drive engineering best practices.
• Support Agile delivery.