Software Development Engineer II, Assisted Repair and Guided Equipment Solutions
Amazon Robotics operates one of the world's largest fleets of industrial robotic systems. The ARGES (Assisted Repair and Guided Equipment Solutions) team within Robotics Operations Management (ROM) is building the next generation of intelligent maintenance tooling to reduce the expertise required for equipment recovery and diagnostics.
About the role
As an SDE II on ARGES, you will design and build full-stack applications that guide field technicians through complex hardware maintenance workflows. You'll work across our portfolio, including browser-based monitoring tools, tablet diagnostic applications, and backend services that integrate directly with industrial control systems (PLCs, safety controllers, robotic workcells). Your work will directly reduce mean-time-to-repair and enable technicians to safely resolve equipment issues that previously required specialized engineering support. This is an opportunity to shape the architecture of a platform that will converge multiple maintenance tools into a single intelligent system by 2027. You'll operate with autonomy, make key technical decisions, and see your code running in warehouses across the globe.
Responsibilities
- Design, develop, and maintain full-stack applications spanning React/TypeScript frontends, AWS serverless backends (Lambda, DynamoDB, API Gateway), and infrastructure-as-code (CDK)
- Build browser-based and tablet-based tools that guide field technicians through equipment diagnostics, configuration, and repair workflows
- Develop integrations with industrial control systems (PLCs, safety controllers) and device communication layers to surface real-time equipment state
- Own features end-to-end: requirements gathering, system design, implementation, testing, deployment, and operational support
- Collaborate with field operations teams to understand technician workflows and translate them into intuitive, safety-conscious user experiences
- Design for constrained environments — warehouse networks, on-premise compute (AWS Outposts), and intermittent connectivity
- Leverage field maintenance data and technician feedback to provide closed-loop insights to hardware engineering teams, driving design improvements that increase equipment maintainability and reduce total cost of ownership
- Contribute to architecture decisions that shape the convergence of multiple maintenance tools into a unified platform
- Participate in on-call rotation and maintain operational excellence for production systems serving global fulfillment sites
- Mentor junior engineers and raise the bar through code reviews, design reviews, and technical documentation
About the team
ARGES (Assisted Repair and Guided Equipment Solutions) is part of Amazon Robotics, responsible for building the maintenance tooling that keeps our robotic fulfillment network running. Our mission is to reduce the expertise required for equipment recovery and diagnostics. We build full-stack applications, browser-based monitoring tools, tablet diagnostic interfaces, and backend services that guide field technicians through complex hardware maintenance safely and efficiently. We're a small, high-ownership team working at the intersection of cloud software and industrial hardware, converging multiple tools into a single intelligent maintenance platform.
Requirements
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Sign-on payments and restricted stock units (RSUs)
- Health insurance (Basic Life & AD&D insurance and option for Supplemental life plans)
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
Pay
USA, MA, North Reading - $143,700.00 - $194,400.00 USD annually