Software Development Engineer, Amazon Marketing Cloud Assistant

Key job responsibilities

• Design, develop, and maintain backend services powering the AMC conversational assistant
• Build and optimize LLM orchestration pipelines including prompt engineering, tool use, and agent workflows
• Develop APIs and integrations with AMC's query engine, reporting services, and audience management systems
• Collaborate with applied scientists to integrate ML models and improve response quality
• Contribute to the evaluation framework—designing metrics, building ground truth datasets, and improving agent accuracy
• Implement and maintain scalable data pipelines to ingest, process, and store petabyte-scale log-level advertising data from multiple sources
• Create and maintain APIs that enable analytics teams and data scientists to query log-level data efficiently
• Implement data quality checks, validation logic, and monitoring for data pipelines and services
• Optimize performance and cost efficiency of data processing jobs and queries
• Own end-to-end delivery of features from design through production deployment
• Write clean, well-tested code and participate in code reviews to maintain high engineering standards
• Debug and resolve production issues, participating in on-call rotations as needed
• Document systems, processes, and runbooks to support operational excellence
• Collaborate with senior engineers to contribute to design discussions and architectural decisions

About the team

The Amazon Marketing Cloud (AMC) Assistant team is building an AI-powered conversational agent that helps advertisers interact with AMC through natural language. We are developing LLM-based experiences that simplify complex analytical workflows—enabling advertisers to generate insights, build audiences, and optimize campaigns without writing SQL or navigating complex UIs. Our work sits at the intersection of generative AI, advertising technology, and large-scale data systems.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent