Software Development Engineer, Amazon Customer Service

About the role

Amazon’s mission is to be Earth’s most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages. The Network Solutions org within CS is inventing the service network of the future, building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality, redefining the customer service operating model at scale. The Journey Management (JM) Team within Network Solutions is looking for a Software Development Engineer (SDE) to work on a multi-year, large-scale, enterprise software program.

Responsibilities

• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build innovative technologies in a large, distributed computing environment and help lead fundamental changes in the industry.
• Ability to design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.
• On-call rotation to support the services owned by the Software team
• Peer code reviews

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Qualifications

• Bachelor's degree in computer science or equivalent

Skills

Preferred Qualifications:

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.