Software Developer for Dayton, OH

About the role

Expedient Technology Solutions is seeking a dedicated End User Support Specialist to join our team in Miamisburg, OH. This full-time position focuses on providing comprehensive desktop and end-user support.

Responsibilities

• Provide technical support for end-user hardware, software, and peripherals
• Troubleshoot and resolve desktop, laptop, and mobile device issues
• Manage user accounts, permissions, and access in Active Directory
• Support and maintain Windows operating systems and Microsoft Office Suite
• Respond to support tickets and service requests in a timely manner
• Set up and deploy new workstations and equipment for users
• Document solutions and maintain knowledge base articles
• Collaborate with other IT teams to resolve complex issues
• Provide remote support and on-site assistance as needed
• Assist with IT asset management and inventory tracking

Requirements

• Proven experience in desktop support or end-user support role
• Strong knowledge of Windows 10/11 operating systems
• Experience with Active Directory and user management
• Familiarity with Microsoft Office 365 suite
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Excellent problem-solving and troubleshooting skills
• Strong customer service and communication abilities
• Ability to work independently and prioritize multiple tasks
• Experience with ticketing systems and SLAs

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• CompTIA A+, Network+, or Microsoft certifications are a plus
• Experience with remote support tools and VPN technologies
• Knowledge of mobile device management (MDM) solutions
• Familiarity with printer setup and troubleshooting

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Full-time position, Monday through Friday, standard business hours.

This response is AI-generated, for reference only.