Software Developer

About the role

Working as a Software Developer, you will serve as a representative of the NIST Service Delivery Excellence Office team and will be responsible for operations, maintenance, and continual software development of CHIPS implementations on the Salesforce Platform, as well as existing and future NIST Salesforce solutions.

Responsibilities

• Planning, designing, and managing integration and deployment processes across multiple development, test, quality assurance, UAT, and production environments.
• Exercising expert judgment during deployments to preserve system integrity, maximize production availability, and align with NIST business goals and security timelines.
• Monitoring Salesforce platform performance, proactively recommending and implementing alternative approaches or enhancements.
• Troubleshooting end-user issues in collaboration with contractors and internal/external partners, ensuring rapid resolution and minimal operational disruption.
• Authoring and maintaining comprehensive software engineering designs, source code, test plans, operations manuals, and software security plans.
• Ensuring all Salesforce implementations strictly adhere to NIST development standards and IT Security directives.
• Working directly with project managers, customers, and partners to refine program requirements—specifically supporting CHIPS implementations—to drive continuous improvement and overall operability.

Qualifications

Basic Requirements:

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

IT-related experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience – ZP-III: In addition to the basic requirements, applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-9 level (ZP-II at NIST). Specialized experience is defined as: Experience in Salesforce development such as APEX, SOQL, Triggers and Controllers, Salesforce APIs, Lightning, Experience Platform, Lightning Web Component, Java, and/or Omini Studio development. Specialized experience with Agile Software Development Methodology, including but not limited to designing, developing, testing, debugging, deploying, and customizing web applications. OR 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree OR Ph.D. or equivalent doctoral degree.

Specialized Experience – ZP-IV: Applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-11 level (ZP-III at NIST). Specialized experience is defined as: Salesforce development including APEX, SOQL, Triggers and Controllers, Salesforce APIs, Lightning, Experience Platform, Lightning Web Component, Java, and/or Omini Studio development. Expertise in programming languages for Website development, Salesforce Platform, cloud computing and Agile development methodology.

Note on experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.