Software Developer

Role and Responsibilities

Provides technical support assistance to customers using problem determination/problem source identification skills.

Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Communicates action plans to the customer or IBM representative as appropriate.

Check in code and deliver fixes as needed.

May provide training for and mentor others on the team.

Contributes to department attainment of organizational objectives and high customer satisfaction.

Develop and maintain technical documentation, processes and troubleshooting guides.

Manages requests and priorities daily.

Configure Content Manager OnDemand environments for support and education.

Technical and Professional Expertise

Over 5 years of hands-on experience with Product development.

Strong experience working as a full-time software developer in C, C++ & Java.

Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.

Advanced skills in log analysis, trace interpretation, and root cause identification.

Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.

Preferred Technical and Professional Experience

Solid understanding of software development lifecycle and tools.

Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).

CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).

Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.

Experience in CMOD performance tuning and capacity planning.

Knowledge of CMOD indexing, retrieval, and archival processes.

Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.

Experience in Computer Networks and Communication.

Experience with CMOD exits, user exits, and customizations.

Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.

Knowledge of LDAP.

Experience with CMOD on Cloud or hybrid deployments.

Exposure to enterprise content management (ECM) ecosystems including integration with external systems.

Demonstrated communication skills.

Analytical thinking, structured problem-solving techniques.

Strong positive customer service attitude with sensitivity to client satisfaction.

Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.