Software Dev Engineer II

About the role

A position is available for a Software Development Engineer to provide first-level support and development for production software application issues related to the customer experience. The solutions developed will have a direct impact on customers. This role involves developing monitoring solutions, troubleshooting, debugging, and implementing fixes for internally developed code.

Responsibilities

• Develop monitoring solutions for production software applications.
• Troubleshoot, debug, and implement fixes for internally developed code.
• Improve systems that gather metrics on software features.
• Update, track, and resolve technical challenges.
• Work alongside development on corporate software projects.
• Update and enhance current software.
• Automate support processes and document systems.

Required Qualifications

• Education: A degree in Computer Science or an equivalent technical field is required.
• Experience: 3+ years of relevant experience is required.
• Technical Skills: The applicant must possess skills in Java and TypeScript.

Preferred Qualifications

• Experience with AWS
• The candidate should be detail-oriented, with effective verbal and written communication skills.
• Strong organizational skills and the ability to work independently are necessary.
• The ability to maintain professionalism under pressure is expected.

Benefits

• Medical, dental, vision, life, and disability insurance plans with optional financial protection layers.
• Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months of tenure.
• Health Savings Account (HSA) available on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and other perks through associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants, plus a certified Career Coach.