Software Dev Engineer II, Amazon Connect (AWS)

About the role

AWS Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter that includes solving highly complex engineering and algorithmic problems. This position represents a rare opportunity to be part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will play a crucial role in developing the next-generation contact center, delivering scalable, resilient systems while maintaining a constant customer focus.

Responsibilities

• Deliver AI-based solutions to enhance our Voice channel.
• Lead end-to-end development, from requirements to implementation.
• Work closely with senior technical leaders and Applied Scientists across the organization.
• Apply a sound understanding of computer science fundamentals and practical industry experience across the stack, including modern web, SOA, databases, AI, ML, Big Data, and more.

Qualifications

Basic Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture (design patterns, reliability, and scaling) of new and existing systems experience.
• 1+ years of software development engineer or related occupational experience.
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded, or distributed software applications, tools, systems, and services using C#, C++, Java, or Perl.
• 1+ years of Object-Oriented Design experience.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
• Experience programming with at least one software programming language.

Preferred Qualifications

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Bachelor's degree in Computer Science or equivalent.

About the team

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services trusted by customers from startups to Global 500 companies.

Work/Life Balance: We value work-life harmony. Flexible work hours and arrangements are part of our culture, ensuring success at work doesn’t come at the expense of personal life.

Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion, empowering us to embrace our differences. Ongoing events and learning experiences inspire us to celebrate uniqueness.

Mentorship and Career Growth: We offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a well-rounded professional.