Software Design Engineer

Job Responsibilities

• Fine-tune and improve a variety of sophisticated software systems related to health monitoring and repair
• Gather and analyze requirements, document specifications, and develop software solutions to improve fleet health
• Document issues, identifying trends and learnings
• Improve AI tooling, including skills and context files for trouble shooting
• Provide detailed trouble shooting guides for onsite technicians as appropriate
• Schedule work windows and join calls to debug physical hardware issues

Qualifications

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
• 2-4 years experience required
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
• Large systems software design and development experience
• Experience performing in-depth troubleshooting and unit testing with both new and legacy production systems
• Experience in programming and experience with problem diagnosis and resolution

Purpose of the Team

The purpose of this team is to support cloud gaming, allowing people to play Xbox games from any device.

Key Projects

The role will focus on server help: devices in the data centers playing the game – can sometimes burn out or break, and need someone to repair. Vendor will triage all incoming fault signals to make repairs as necessary. Identify the root cause for the issue and submit a ticket to resolve, work on resolving the issue, ticket management, escalation management.

Hard Skills Assessments

• Expected Dates that Hard Skills Assessments will be scheduled: The week of July 13th
• Hard Skills Assessment Process: The assessment process will include 1-2 rounds per person (30-45 minutes)
• Required Candidate Preparation: Candidates should be able to speak on prior experience and speak about coding experience, for the assessment

EEO Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program with company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars
• Certification discounts and other perks to associations that include CompTIA and IIBA
• Dedicated customer service team for Consultants
• Certified Career Coach

UnitedHealthcare Transparency in Coverage Machine-Readable Files

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.