Software Data Entry Specialist I

Job Overview

The Software Data Entry Specialist I will become an expert in the 4Insite web and mobile platforms. Responsible for maintaining accurate records of large-scale data management and review.

Roles & Responsibilities

• Become an expert in the 4insite web and mobile platforms
• Evaluate accuracy and relevancy of AI responses
• Provide detailed feedback to improve AI performance and accuracy
• Maintain accurate records of large-scale data management and review
• Collaborate with the AI development team to enhance system functionalities
• Report any discrepancies or issues identified during the data review process
• Collect qualitative and quantitative data to contribute to daily project reports
• Reviews and verifies change requests and documents to determine accuracy and completeness of information
• Utilizes discretion and escalates issues as needed to correct or complete data
• Completes all tasks in a timely and accurate manner
• Ensures all data is entered by appropriate deadlines and contain appropriate approvals
• Ensures data is distributed to all the proper channels of visibility on the software platform
• Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded
• Troubleshoot the end user’s issue and resolve upon first contact
• Helping with customer support tickets during downtime
• Accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools
• Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of view
• Other duties or special projects as assigned by management

Qualification

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Education And/ Or Experience: Bachelor’s degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver’s license.

Physical Demands & Work Environment

• While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Equal Opportunity Employer

SBM is committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.