Software Complaint Investigation Engineer

Main Purpose of the Role

Investigate customer-reported software issues for mobile and web applications to ensure product quality, reliability, and compliance.

Key Responsibilities

• Investigate software-related customer complaints for mobile and web applications.
• Reproduce reported issues through testing and troubleshooting and document findings accurately and timely.
• Analyze trends, identify recurring issues, and escalate potential risks as needed.
• Partner with Quality, Engineering, Product, and other stakeholders to support issue resolution and process improvements.
• Support development of investigation methods, test strategies, and complaint readiness activities for new product launches and updates.
• Ensure compliance with procedures, quality requirements, and audit readiness.

Qualifications

• Education: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Experience & Skills: Fresh graduates are encouraged to apply and are preferred. 1-2 years of experience in Software Testing, Quality Assurance, or a related field. This can also have been obtained via a previous internship.
• Hands-on experience testing native mobile applications on Android and iOS platforms, as well as web applications. Prefered experience writing and executing test cases but open to candidates without test experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to work independently, manage multiple and changing priorities, and adapt in a fast-paced environment.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience using JIRA and Confluence.
• Experience in handling customer complaints or investigations.
• Experience working in a regulated environment (medical devices, healthcare, pharmaceuticals, or similar).
• Familiarity with GMP, quality systems, or regulated software development practices.