Software Automation Engineer

About the role

This role will require a Software Automation Engineer with a customer-focused mindset, excellent organizational skills, and the flexibility to communicate across different time zones and business units, including occasional off-hour coordination and streamlining processes. The successful candidate will play a critical role in continuous improvement and maintaining high standards of data integrity while automating the current environment. A proactive mindset to manage and maintain the Certificate of Analysis (COA) and Electronic Certificate of Analysis (eCOA) systems within a complex, multi-system environment is necessary.

Responsibilities

• Coordinate and execute change requests related to COA/eCOA systems.
• Maintain and update systems to ensure data accuracy and compliance with customer specifications and contractual requirements.
• Coordinate system changes, including staging and deployment of certificate profiles and material assignments in SAP and LIMS.
• Serve as a primary point of contact for customer notifications related to first batch reporting, batch tagging, COA setup, and ASN communications.
• Ensure all mandatory documentation (approved specs, mapping tables, batch tagging and test batch info) is complete and compliant.
• Ensure all changes and developments are properly costed and aligned with contractual obligations.
• Work closely with QA, Production, IT, Sales, Material Master, and third-party vendors to ensure smooth process execution.
• Automate data flows between SAP, LIMS, and third-party vendors via IDOCs and customized outbound file templates.
• Identify opportunities for process improvements and system enhancements to increase efficiency and data integrity.

Requirements

• High School Degree or GED with a minimum of 15 years of experience in quality control, supply chain, or technical operations within a manufacturing or laboratory environment.
• A Bachelor’s degree in a relevant field such as Engineering, Information Systems, Supply Chain Management, or Business Administration with a minimum of 10 years of experience is preferred.
• 5 years’ experience in master mapping translation table with revisions and translations for customer specifications and automation.
• SQL and Database coding required.
• Experience managing processes or similar certificate/document management systems preferred.
• Experience coordinating cross-functional projects involving IT, Quality, Production, and external partners.
• Customer-facing experience with strong focus on service and communication.
• Familiarity with ERP systems (preferably SAP), and Laboratory Information Management Systems (LIMS) preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills to interact effectively and patiently with customers and cross-functional teams.
• Ability to understand and interpret technical documents, specifications, and contractual requirements.

Additional Requirements

• Resilience: Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
• Communication: Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
• Reasoning & Decision Making: Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
• Comprehension: Capability to understand and complete tasks as assigned and solve problems effectively.
• Organizational Skills: Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.