Software Automation Engineer

FUJIFILM Electronic Materials, U.S.A., Inc. is a global leader in chemical solutions for the semiconductor industry and the digital universe, providing advanced materials and formulations that enable manufacturers to build microchips powering AI, computers, electric vehicles, smartphones, and more.

About the role

This role requires a Software Automation Engineer with a customer-focused mindset, excellent organizational skills, and the flexibility to communicate across different time zones and business units, including occasional off-hour coordination. The successful candidate will play a critical role in continuous improvement, maintaining high standards of data integrity, and automating processes within a complex, multi-system environment. Responsibilities include managing the Certificate of Analysis (COA) and Electronic Certificate of Analysis (eCOA) systems, coordinating change requests, handling customer notifications (first batch reporting and Advanced Shipping Notifications), and ensuring accurate data flow between ERP, LIMS, SAP, and third-party systems.

Responsibilities

• System Management: Maintain and update systems to ensure data accuracy and compliance with customer specifications and contractual requirements. Coordinate system changes, including staging and deployment of certificate profiles and material assignments in SAP and LIMS.
• Change Request Coordination: Manage and track COA-related change requests from initiation through approvals, development, testing, and go-live stages, with a focus on automation.
• Customer Communication & Support: Serve as the primary point of contact for customer notifications related to first batch reporting, batch tagging, COA setup, and ASN communications. Act as a liaison for quality-related matters.
• Data Mapping & Document Control: Ensure all mandatory documentation (approved specs, mapping tables, batch tagging, and test batch info) is complete and accurate.
• Contract Compliance: Ensure all changes and developments are properly costed and aligned with contractual obligations.
• Cross-Functional Collaboration: Work closely with QA, Production, IT, Sales, Material Master, and third-party vendors to ensure smooth process execution across time zones. Automate data flows between SAP, LIMS, and third-party vendors via IDOCs and customized outbound file templates.
• Process Improvement & Compliance: Identify opportunities for process improvements and system enhancements to increase efficiency and data integrity.

Requirements

• High School Degree or GED with a minimum of 15 years of experience in quality control, supply chain, or technical operations within a manufacturing or laboratory environment.
• Bachelor’s degree in Engineering, Information Systems, Supply Chain Management, Business Administration, or a related field with a minimum of 10 years of experience is preferred.
• 5 years of experience in master mapping translation tables with revisions and translations for customer specifications and automation.
• SQL and database coding experience is required.
• Experience managing processes or similar certificate/document management systems is preferred.
• Experience coordinating cross-functional projects involving IT, Quality, Production, and external partners.
• Customer-facing experience with a strong focus on service and communication.
• Familiarity with ERP systems (preferably SAP) and Laboratory Information Management Systems (LIMS).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills to interact effectively with customers and cross-functional teams.
• Ability to understand and interpret technical documents, specifications, and contractual requirements.

Skills

• Resilience: Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
• Communication: Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
• Reasoning & Decision Making: Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
• Comprehension: Capability to understand and complete tasks as assigned and solve problems effectively.
• Organizational Skills: Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.