Software Asset ServiceNow Analyst

Job ID 2618244 Location Richmond, VA, US Date Posted 2026-10-21 Category Software Subcategory SW Config Analyst Schedule Full-Time Shift Day Job Travel No Minimum Clearance Required None Clearance Level Must Be Able to Obtain None Potential for Remote Work ORA_HYBRID Description SAIC is seeking a Software Asset ServiceNow Analyst to support enterprise Software Asset Management (SAM), Configuration Management, and IT Operations activities for a major state & local government customer. The successful candidate will help ensure software assets, licenses, entitlements, and configuration records are accurately tracked, maintained, and governed throughout their lifecycle. This position supports software asset visibility, license compliance, entitlement management, inventory reconciliation, and configuration data integrity across enterprise environments. The analyst will work closely with IT Operations, Service Configuration and Asset Management, Procurement, Cybersecurity, Engineering, and Service Management teams to ensure software assets remain current, compliant, and aligned with organizational standards and business requirements. This work supports the governance of configuration items, change control, status accounting, and audit activities. This role stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Software Asset Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. Key Responsibilities Drive execution of creation, maturity and maintenance of Software Asset and Configuration Items in the CMDBMaintain software assets, entitlement, and configuration records within ServiceNow and the related enterprise systems ServiceNow integrates withMonitor software inventory, software titles, license utilization, and entitlement data to ensure accuracy, completeness, and compliancePerform reconciliation activities across tools, software inventories, CMDB records, and licensing data sourcesReconcile Software from authoritative user source systems against deployments in the software asset and configuration system tablesTrack software lifecycle status, version currency, and supportabilityManage Software True Up and provide recommendationsSupport asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processesFacilitate software asset governance activities, including license compliance, audit readiness, and entitlement validationAnalyze the impact of infrastructure and application changes on software asset, entitlement, and configuration recordsMaintain Configuration Item (CI) data and software relationships within the ServiceNow CMDBIdentify, investigate, and resolve discrepancies involving software installations, licenses, entitlements, and asset recordsDevelop data visualizations, dashboards, and metrics supporting software asset management, compliance, and operational readinessSupport Configuration Management and Change Management processes to ensure software records remain aligned with approved changesRecommend and document procedures, standards and operating practices related to software asset and configuration managementCollaborate with stakeholders and customers to improve software governance, lifecycle management, and data quality processesSupport hardware asset management as backupCommunicate work activities and outcomes effectively by using dashboards, power points, and data visualizations to enhance visibility and awarenessShepherd customization of CMDB consoles and dashboardsUnderstand the holistic view and impacts of software changes across the Service Management disciplinesProvide data and support for supplier invoicing and customer charge backEnact software asset audit practices and conduct audits to ensure data integritySupport design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB software dataLiaise and train internal partners whenever necessaryPlans and implements process and service improvements based on experience and best practice knowledgeAwareness of relevant government policies, regulations, and guidelines related to software management and puts actions in place to attest compliance Qualifications Required Qualifications Bachelor's degree and two (2) years of related experience; OR Master's degree and one (1) year related experienceDegree requirement waived in lieu of significant recent and relevant work experience minimum of four (4) years’ active-duty military or minimum of four (4) years’ relevant experienceExperience supporting Software Asset Management, IT Asset Management, Configuration Management, Change Management, or related IT Operations functionsExperience using Software Asset Management (SAM), CMDB, Asset Management, Configuration Management, or ITSM service management systemsExperience maintaining software inventory, entitlement, licensing, asset, or operational recordsExperience analyzing and reconciling data across multiple systems or sources of recordStrong analytical, organizational, and problem-solving skillsEffective written and verbal communication skillsAbility to collaborate with technical and business stakeholders across multiple functional areasUS Citizen who must be able to pass a Commonwealth of Virginia background check Candidate Should Have strong interpersonal and teamwork skillsBe a motivated, self-starter with the ability to accomplish tasks under pressure with limited supervisionHave the flexibility to accommodate time-sensitive and mission-critical workHave at least 1 year of proficiency with Microsoft 365 applications, collaboration tools and common office software applications Preferred Qualifications Experience with ServiceNow Software Asset Management (SAM), CMDB, IT Asset Management (ITAM), IT Operations Management (ITOM), Discovery, or Asset Management modulesExperience supporting software licensing, entitlement management, compliance reporting, or vendor auditsExperience performing software inventory reconciliation and data quality reviewsFamiliarity with ITIL practices, particularly Software/IT Asset Management, Service Configuration Management, and Change EnablementExperience supporting Government programsExperience with supporting IT chargebacksServiceNow Certified System Administrator (CSA) or other relevant ITAM/ServiceNow/ITIL Foundations certificationsAdditional Software Experience ServiceNow, SQL, Apptio Target salary range $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.