Software Asset Management Analyst Intern

About the role

Join the Office of the CITO and gain hands-on experience in Software Asset Management (SAM), IT governance, and technology operations. Working alongside IT, Procurement, and Finance professionals, you will help organize, analyze, and improve software asset information in ServiceNow while developing practical skills in data analysis, reporting, software licensing, contract administration, and enterprise technology management. This role reports directly to the Sr. Manager, Office of the CITO. Working Conditions: Hybrid/Office work – almost exclusively indoors during the day and occasionally at night; occasional exposure to airborne dust; stable work surface; mix of remote and office days as agreed. Physical Activity: Light work – occasional lifting up to 20 pounds, frequent lifting up to 10 pounds; occasional climbing, stooping, kneeling, squatting, reaching; standing; repetitive arm/hand movements; sitting with back supported.

Responsibilities

• Collect, organize, and maintain software contract, licensing, renewal, and entitlement documentation.
• Assist with maintaining software asset information and related records within ServiceNow.
• Perform data validation and quality checks on software inventory, licensing, and usage information.
• Support data imports, normalization activities, and reporting processes under guidance from the SAM team.
• Assist with comparing software entitlement, installation, and usage information and help document discrepancies for review by the SAM team.
• Analyze software inventory and usage data to identify trends, inconsistencies