Software Analyst

About the role

The Business Analyst, IT at U.S. Legal Support is a highly driven professional responsible for improving business performance through the effective use of technology and software solutions. This role collaborates with business stakeholders and development teams to implement strategies and models that rely on software, communicates project status, and ensures solutions enhance overall business efficiency.

Essential Job Functions

• Assess the scope of software projects, specify users' needs to developers, and assist the business with establishing requirements.
• Achieve that software solutions meet business needs and requirements.
• Aid developers in translating user needs into technical specifications for applications.
• Support the Third-Level Production Support team with troubleshooting user issues.
• Serve as a liaison between stakeholders and IT groups.
• Maintain, test, and modify business systems and operations.
• Perform project risk assessments and requirements change management.
• Assist with release testing prior to production rollouts.
• Track the performance of project teams to ensure target deadlines are being met.
• Maintain accurate and up-to-date documentation of business requirements, process workflows, and solution designs.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with project management methodologies, including Agile, Scrum, and Kanban.
• Experience with Jira or a similar software development ticket tracking and reporting system.
• Experience writing basic Microsoft SQL SELECT queries.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Benefits

• Medical, Dental, and Vision Insurance.
• Paid Time Off and Holidays.
• Parental Leave.
• LifeLock Identity Protection.
• Life Insurance.
• Employee Assistance Program.
• Pet-Friendly Benefits.
• Employee Appreciation Events and Team Activities.
• Professional Development Opportunities.

Ready to make an impact?

Apply today and join the team that powers the nation's leading legal support services provider.