Software Administrator Level 2

Responsibilities

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Supports IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Identifies, diagnoses and resolves problems at both Tier 1 (Help Desk) and Tier 2 (Escalation) levels.
• Communicates status updates to agency management and internal customers regarding escalated issues.
• Supports the dispatch system and hardware problems, remaining involved in the resolution process.
• Configures and manages UNIX and Windows operating systems, installs/loads operating system software, troubleshoots, maintains integrity and configures network components, and implements operating systems enhancements to improve reliability and performance.

Requirements

• Must be a U.S. Citizen
• TS/SCI with polygraph required
• Ten (10) years experience as a Software Administrator in programs and contracts of similar scope, type, and complexity is required. A Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional Software Administrator experience on projects with similar software processes may be substituted for a bachelor’s degree.
• Linux
• MongoDB
• AWS - Cloud experience
• Kubernetes
• Terraform
• Ansible

Pay

Compensation Range: $114,378.56 - $164,378.56

Compensation includes other indirect financial components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These monetary benefits include medical insurance, life insurance, disability, paid time off, maternity/paternity leave, 401(k) company match, training/education reimbursements and other work/life programs.

Benefits

IntelliGenesis is committed to providing equal opportunity to all employees and applicants for employment. The Company is an Equal Opportunity Employer (EOE), and as such, does not tolerate discrimination, retaliation, or harassment of its employees or applicants based upon race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or any other protected characteristic under local, state, or federal law in any employment practice. Such employment practices include, but are not limited to: hiring, promotion, demotion, transfer, recruitment, or recruitment advertising, selection, disciplinary action layoff, termination, rates of pay, or other forms of compensation and selection of training.

IntelliGenesis is committed to the fair and equal employment of individuals with disabilities. It is the Company's policy to reasonably accommodate qualified individuals with disabilities, unless the accommodation would impose an undue hardship on the organization. In accordance with the Americans with Disabilities Act (ADA) as amended, reasonable accommodations will be provided to qualified individuals with disabilities, when such accommodations are necessary, to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment. This policy applies to all applicants for employment and all employees.