Software Administrator III

Benefits

DCCA is a veteran-owned IT business with over 40 years of experience in providing IT services to government agencies and commercial enterprises. We are proud to offer a competitive compensation and benefits package, including:

• Healthcare
• Retirement plan
• Paid disability and life insurance programs
• Employee assistance program
• Paid and unpaid leave programs
• Education assistance
• Wellness initiatives

Qualifications

Key Tasks:

• Supports implementation, troubleshooting, and maintenance of IT systems.
• Manages IT system infrastructure and processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Supports the dispatch system and hardware problems, remaining involved in the resolution process.
• Configures and manages UN1X and Windows operating systems, installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating system enhancements to improve reliability and performance.
• Supports the design of systems, mission architecture, and associated hardware.
• Analyzes and resolves complex problems associated with server hardware applications and software integration.

Required Skills:

• Supports implementation, troubleshooting, and maintenance of IT systems.
• Provides Tier I (Help Desk) problem identification, diagnosis, and resolution of problems.
• Manages the daily activities of configuration and operation of IT systems.
• Provides assistance to users in accessing and using IT systems.
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Supports the dispatch system and hardware problems, remaining involved in the resolution process.
• Configures and manages UNIX and Windows (or other applicable operating systems) and installs/loads operating system software, troubleshoots, maintains integrity of and configures network components along with implementing operating system enhancements to improve reliability and performance.
• Supports the design of systems, mission architecture, and associated hardware.
• Analyzes and resolves complex problems associated with server hardware applications and software integration.

Required Education/Certifications:

• Fifteen (15) years' experience as a System Administrator (SA) in programs and contracts of similar scope, type, and complexity.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Pay

The proposed salary range for this position in Maryland is $155,000 to $201,000. Final salary will be determined based on various factors.