Softline Merchandising Specialist

Mission Support Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.

About the role

Responsible for sorting through soft line donations, separating sellable items from outlet products, and ensuring these items are appropriately hung on hangers by department and category. Price basic clothing items using default pricing standards and name-brand clothing items according to GWH Guidelines. Process soft line donations from the backroom to prepare merchandise for the sales floor. Perform duties within the framework of GWH’s Mission and all policies and procedures to ensure efficient, cost-effective operation and stewardship of donations, maximizing profitability and enhancing our Mission.

Responsibilities

• Sort soft goods (clothing, linens, etc.) according to GWH guidelines to maximize production.
• Price merchandise using the current GWH baseline pricing guidelines.
• Keep abreast of industry trends, merchandising, and competitive pricing.
• Carefully inspect all items to ensure they meet GWH quality standards.
• Hang all approved sorted goods on appropriate hangers and place in size order by department.
• Work quickly to meet required GWH production standards.
• Provide excellent customer service, greet customers, and assist with basic questions about store operations and merchandise.
• Assist with keeping production supplies available.
• Load and unload merchandise as needed.
• Receive and record donations as needed.
• Assist with sorting donations according to GWH guidelines as assigned.
• Assist with the security and safety of GWH associates and property.
• Assist in floor recovery as needed.
• Perform necessary janitorial work.
• Perform other duties as assigned by Management.

Additional Responsibilities

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Be punctual, maintain dependable attendance, and present an appropriate appearance.
• Maintain good housekeeping standards, keep aisles and pathways to fire exits clear, and ensure work areas are neat and clean.
• Adhere to local, state, and federal laws and regulations.

Requirements

• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Retail sales experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators

• Equipment Management
• Production Management
• Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
• Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
• Timely GWH LMS completion (training, etc.)
• Safety Culture: zero (0) accidents or near misses
• Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues.
• Image: Personal image, and keeps work area/location clean, safe, and organized with no donor creep.

Physical Requirements

• Continuously stand/walk for the duration of a shift.
• Frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder.
• Able to lift up to 40 lbs. (fixture parts, cartons of product).
• Indoor work environment with exposure to outside temperatures.
• Moderate noise level in the normal work environment.