Soft Goods Associate - Seasonal

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Solicit and engage Customers throughout the Soft Goods areas (Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms).
• Avoid delays in processing returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational.
• Maintain the Soft Goods area in a clean, professional presentation at all times.
• Demonstrate in-depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required

• Communication: Strong listening and interpersonal skills; good verbal and written communication skills; ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

• Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

• Ability to quickly learn business acumen with appropriate training.

Accountability

• Candidates should demonstrate strong self-accountability and a proactive drive for results.