Social Worker II - KCC

About the role

The Social Worker II reports to the Social Worker/Site Supervisor in the Tenant and Community Services Department. The position is full-time, non-exempt, and union-represented. It is located at 220 Golden Gate Ave, San Francisco, CA 94102: Kelly Cullen Community Center. The schedule is Monday - Friday; 8:30 AM - 5:00 PM; 4 days onsite, 1 day remote.

Responsibilities

• Deliver culturally inclusive support service programs for tenants.
• Manage a caseload of individuals.
• Assertively and regularly outreach to all assigned tenants, including home visits.
• Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
• Complete comprehensive Intakes and Needs Assessments with assigned tenants.
• In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.
• Provide assigned tenants with trauma informed case-management and supportive counseling.
• Provide housing stabilization, retention and eviction prevention services.
• Provide Crisis Intervention and conflict resolution.
• Provide tenants with family focused information and referrals to off-site service providers in the community.
• Provide referrals and linkages to off-site Out of School Time programs.
• Support tenants in developing positive exit plans when appropriate and provide tenants with up to 30-days of after-care.
• Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
• Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention.
• Provide permitted follow-up information to Property Management staff as needed.
• Serve as liaison/advocate for tenants with Property Management and off-site service providers.
• Attend all weekly meetings with assigned Property Management staff.
• Attend all on-site Property Management facilitated Tenant Meetings.
• Attend monthly off-site community meetings as assigned.
• Attend all other regularly scheduled meetings.
• Develop new resources and relationships with outside service providers.
• Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services.
• Aid families with reunification & family sustainability.
• Comply with all HIPAA and PHI policies and procedures.
• Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database.
• Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System.
• Process all intakes for targeted LOSP and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDC’s Property Management.
• Carry and respond promptly to cell phone during business hours.
• Other duties as assigned.

Qualifications

• REQUIRED SKILLS:
• Knowledge of and sensitivity to issues of homelessness.
• Knowledge of Trauma Informed Care approaches.
• Excellent knowledge of substance abuse and mental health issues.
• Excellent crisis intervention skills.
• Demonstrate a willingness and ability to practice principles of cultural humility.
• Demonstrated capacity to work with culturally diverse, low-income populations.
• Strong analytical skills.
• Ability to handle a variety of tasks simultaneously.
• Initiative and creativity.
• Computer proficiency: Microsoft Office.
• Ability to maintain strict confidentiality.
• Strong leadership skills.
• Attention to detail.
• Ability to work as a member of a multi-disciplinary service team.
• Excellent benefit advocacy skills.
• Demonstrated ability to work as a team.
• Excellent problem-solving skills.
• Strong communication skills.
• MINIMUM QUALIFICATIONS:
• Bachelor’s Degree in Social Work or a related field.
• Two years of experience working with very low-income people in a social service setting.
• Two years of experience providing direct services to individuals with substance use and mental health issues and/or individuals with co-occurring disorders.
• Two years of experience linking individuals to agencies to meet their medical, mental health and other service needs.
• One year of experience working with seniors, families, or individuals, depending upon the building or portfolio.
• Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
• Demonstrated knowledge and understanding of issues related to aging in place.
• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.
• PREFERRED QUALIFICATIONS:
• Experience working within a Harm Reduction Model.
• Experience working in a Permanent Supportive Housing setting.
• Experience providing housing stabilization, housing retention, and eviction prevention services.
• Experience working with seniors, families, or individuals, depending upon the building or portfolio.