Social Worker Care Manager II

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers, and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

About the Role

The Inpatient Social Worker Care Manager II (SWCM II) facilitates the collaborative interdisciplinary process of case management encompassing assessment, planning, facilitation, care coordination, and evaluation appropriate to the scope of licensure in a hospital setting. The SWCM II helps patients and their families address and resolve the social, financial, and psychological problems related to their health condition. The SWCM II identifies options and advocates for services to meet the patient's and family's comprehensive needs with available resources to promote quality cost-effective outcomes.

SWCM II help people assess and solve problems in their lives. Challenges range from physical and mental illness to domestic violence; additional duties depend on the type of population served. The SWCM II systematically intervenes to provide clinical social work and complex discharge planning assistance to patients and their families who experience complex psychosocial needs. The SWCM II will provide assistance with eligibility determination for social programs, as well as assist in qualifying for community assistance from a variety of sources or agencies. The SWCM II offers crisis intervention and/or mental health assessment to patients and families, coordinates and facilitates the development of a multidisciplinary discharge plan of care for high-risk patient populations. This role will participate in interdisciplinary team meetings to ensure that psychosocial issues are addressed as required across the continuum of care. The SWCM II participates in quality improvement activities, exemplifies professionalism, and promotes a customer-friendly environment by utilizing ServiceFIRST behaviors in interactions with patients, families, and staff members.

Responsibilities

• Facilitate the collaborative interdisciplinary process of case management including assessment, planning, facilitation, care coordination, and evaluation.
• Help patients and families address and resolve social, financial, and psychological problems related to health conditions.
• Identify options and advocate for services to meet comprehensive patient and family needs with available resources.
• Provide clinical social work and complex discharge planning assistance to patients and families with complex psychosocial needs.
• Assist with eligibility determination for social programs and community assistance.
• Offer crisis intervention and/or mental health assessments to patients and families.
• Coordinate and facilitate the development of a multidisciplinary discharge plan of care for high-risk patient populations.
• Participate in interdisciplinary team meetings to address psychosocial issues across the continuum of care.
• Engage in quality improvement activities and promote a customer-friendly environment.

Requirements

• Graduation from an accredited school of Social Work with a Master's degree in Social Work.
• Licensed Master Social Worker (LMSW) – required.
• Licensed Clinical Social Worker (LCSW) – preferred.
• Holds a current licensure in the State of Texas.
• Related specialty certification is required (CCM or ACM).
• Three (3) years of experience as a social worker in healthcare, including two (2) years in Case Management, Quality Management, or Discharge Planning.
• One (1) year of leadership experience – preferred.

Skills

• Above average verbal communication (heavy public contact).
• Exceptional verbal communication (e.g., public speaking).
• Writing and composing (correspondence/reports).
• Bilingual skills: Spanish preferred but not required.
• Proficiency in PC, MS Word, and related office equipment.
• Analytical skills, knowledge of medical terminology, and basic mathematics.

Schedule

• Weekends, holidays, flexible schedule, travel, and on-call availability.