Social Work Team Lead
About the role
Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. This role oversees and manages one or more Social Work teams, ensuring they deliver compassionate, high-quality psychosocial care while advancing health equity and addressing the social and emotional needs of our members.
Responsibilities
- Manage clinical escalations and support training and development efforts
- Offer clinical guidance, coach, and mentor your teams while fostering cross-team collaboration
- Drive quality improvement initiatives and enhance Thyme Care’s service offerings by effectively communicating feedback to our clinical leadership from members, providers, and your teams
- Directly manage and serve as an escalation point to a team of Oncology Social Workers and Clinical Social Workers, including but not limited to escalated member and caregiver interactions
- Lead team meetings such as daily huddles and case conferences to drive member engagement, enable our Care Teams, and ultimately establish targeted support plans
- Understand the skills, qualities, and experience that set a candidate up for success and participate in the oncology social work interview loop
- Handle process and workflow escalations
- Track social work-driven OKRs and conduct root-cause analyses to identify knowledge, data, or procedure gaps
- Support our social workers in identifying and prioritizing member needs and assisting them with care coordination and clinical support such as crisis management, psychosocial emotional support, therapeutic services, care coordination, connecting members to high-quality providers, and preventing readmissions
- Provide clinical expertise in medical, behavioral, and crisis management
- Monitor quality and productivity metrics for all social work team members and develop coaching and remediation plans for direct reports accordingly
- Develop strategies to promote culturally competent care and close the health literacy gap
Requirements
- LCSW or LMSW degree with a Master's of Science in Social Work or Master of Social Work
- Unrestricted Clinical Social Work license
- At least 8 years of social work experience, with 2 years as a social work leader in oncology and/or case management
- Proven track record of managing hourly staff and high-performing social work teams
- Experience in healthcare, particularly in oncology or palliative care
- Knowledge and understanding of provider and health plan operations
Qualifications
- Completed Social Work training and demonstrated competencies in a Social Worker role
- Knows our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
- Comfortable with ambiguity and able to scale businesses and startups
- Strong listener and communicator, builds rapport and excellent working relationships with team, leadership, and stakeholders
- Coach and motivate your team to achieve goals
- Identify priorities and take action, solve problems, and go the extra mile for others
Skills
- Proactive problem-solving skills
- Ability to communicate effectively with various stakeholders
- Experience with video chatting, Google Suite, Slack, electronic health records, or willingness to learn new technology
- Ability to prioritize and take immediate action on urgent needs
Benefits
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees.
Pay
The salary range for this role if filled within New York City is $105,000. The salary range could be lower or higher than this if the role is hired in another location.
Schedule
Individuals may choose between equity and cash components of the compensation package.
Company Values
- Act with our members in mind
- Move with purpose
- Seek diverse perspectives