Social Work Case Manager

About the role

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Responsibilities

• Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Serve as an educator who possesses knowledge and practical experience about oncology treatments and the strong emotions and financial implications associated with a cancer diagnosis.
• Enable patients with information and education about:
• Their prescribed therapy and course of treatment
• Their insurance coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance
• Support to help better manage the stress involved in their diagnosis.
• Assess and monitor distress screenings and utilize these to triage patient needs and refer to appropriate resources.
• Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Reporting of Adverse Events/Product Complaints received in accordance with SOP and good manufacturer practices.
• Utilize Valeris’ values as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Qualifications

• Experience in social work with demonstrated competence in educating and managing patients with a cancer diagnosis.
• Knowledge about aspects of oncology including therapy options and the financial and/or psychosocial impact diagnosis has on a patient and family.
• Ability to travel as needed for onsite presentations to provider teams and their patients on the program services.
• Exercise objectivity and good judgment relating to difficult and emotionally charged situations.
• Interface effectively with patients, families, providers, management and employees while maintaining appropriate boundaries.
• General computer skills.
• Able to adapt to changing work assignments.
• Service oriented and anticipate, recognize and meet needs of others.
• Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians.
• Multitask effectively.
• Recognize emotions and their effects.
• Sureness about self-worth and capabilities.
• Manage disruptive impulses.
• Manage standards of honesty and integrity.
• Take responsibility for performance.
• Adaptable and handle change with flexibility.
• Innovative and open to new ideas.
• Achievement driven; constant striving to improve or to meet a standard of excellence.
• Align with the goals of the group or organization and communicate effectively within the group.
• Ready to take initiative and act on opportunities.
• Optimistic and pursue goals persistently despite obstacles and setbacks.
• Two to three years of social work experience strongly preferred.
• Bachelor’s degree in social work, arts and sciences, social work, public health administration or a related field strongly preferred.
• Experience with oncology or complex illness case management preferred.
• Possess excellent assessment skills.
• Demonstrated skill in working with a transdisciplinary team.

Physical Demands & Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Flexibility to travel as needed is preferred. The ability to sit for extended periods of time is necessary. Physical demands and work environment are consistent with office ergonomics.