Social Work Care Coordinator

About the role

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. This position collaborates closely with the multidisciplinary staff to provide a coordinated experience to patients and families, receives a high volume of consults from a variety of sources, gathers pertinent medical and psychosocial information to determine level of acuity and appropriate resources, and plans and implements social work referrals and patient disposition.

Responsibilities

• Conducts needs assessments and provides support and community‑based referrals to patients and families, including dispersing concrete resources (with MSW approval), coordinating appointments, arranging transportation, etc.
• Communicates assessments and collaborates with all members of the health‑care team, families, and managed‑care organizations.
• Collaborates with area social workers to provide optimal support, intervention, and discharge planning for patients and their families.
• Participates in the development of the psychosocial support plan, taking into account the needs, wishes, strengths, and limitations of the patient, family, and community resources.
• Partners with the team and families to facilitate understanding of the care plan and the process for transition to the next level of care or to home.
• Identifies, accesses, and coordinates recommended treatment and community referrals.
• Establishes relationships with key contacts at service providers and community agencies and works collaboratively to ensure patient needs are met.
• Engages in process‑improvement work both within the institution and with community partners to provide the best possible outcomes for patients and families.
• Documents activities in the medical record.
• Provides insurance pre‑authorization, utilization management, and related service coordination for patients who are medically cleared and require alternative behavioral‑health services.

Qualifications

• Bachelor’s Degree in Social Work, Psychology, Behavioral Health, Sociology, or a similar field of study.
• At least three (3) years of experience if the degree is other than Social Work (related discipline).
• At least two (2) years of experience in healthcare or a community‑resource agency.

Skills

• Ability to act independently, autonomously, and exercise appropriate clinical judgment.
• Excellent communication, time‑management, and organizational skills.
• Ability to work effectively with all departments and all levels of professionals.
• Strong customer‑service orientation and interpersonal skills.
• Computer skills including data entry into multiple systems and working knowledge of Microsoft Word and Excel.

Pay

Salary range: $62,900.00 – $80,200.00 annually (full‑time). Adjusted for part‑time as applicable.