Social Services Specialist

About the role

We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for excellence in every interaction.

Responsibilities

• Aids in interviewing and obtaining information from residents and families to develop psychosocial histories, assessments, and care plans upon admission, quarterly, and upon changes in condition.
• Aids in the transition and adjustment of residents and families to the facility, and assists with determining legal status and implementing resident and family wishes regarding treatment.
• Informs residents and families of their personal and property rights, and provides input on social, psychological, and emotional needs.
• Arranges residents' appointments including transportation, and assists in finding and utilizing community resources.
• Participates in resident and family council meetings, and develops a working knowledge of relevant regulations and reimbursement processes.
• Supports resident theft and loss prevention programs, and works with the Ombudsperson to address resident rights questions or concerns.
• Aids in discharge planning services, including arranging for follow-up services, transfers, and post-discharge plans, and provides orientation for residents and families regarding discharge.

Qualifications

• Previous experience with geriatric population or in long-term care settings is preferred.
• A high school diploma or equivalent is required; an associate or bachelor's degree is preferred.
• A strong commitment to the company's mission and values, including care & compassion, community, honesty & integrity, teamwork, innovation, and safety.
• The ability to interact tactfully, effectively, and professionally with various stakeholders, including employees, residents, family members, visitors, government agencies, and the general public.
• The ability to relate to and work with physically and/or mentally ill, disabled, elderly, emotionally upset, and at times hostile people within the facility, treating them with respect and consideration regardless of their cognitive or functional level.