Social Services Associate - Petersburg (PCN 069388)

About the role

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate (SSA) located in Petersburg, Alaska. This position is open to All Applicants.

Responsibilities

• Gathering information for assessments, case planning and evaluation
• Providing parenting support during family contact to enable parents to practice parenting skills in a safe environment
• Accessing electronic databases
• Providing information to professional staff to make necessary referrals for families to other agencies

Requirements

This position requires a valid Real ID Alaska driver's license. Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.

Qualifications

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the public, or other staff in the explanation and application of guidelines, policies, or services.

Skills

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Benefits

• Insurance Benefits
• Retailment Benefits
• Paid Leave
• Twelve paid holidays per year

Working Environment

The incumbent’s office is located in Petersburg, a beautiful Nordic fishing village in Southeast Alaska. Petersburg is known for its fishing, hunting, and outdoor activities which include hiking, boating, and camping. The work we perform is critical and significantly impacts the communities we serve. As a result, the Office of Children's Services works on evenings and weekends as well as weekdays, so overtime and on-call work are expectations of our workers. Travel to villages or cities for placement or visitation varies between 0-2 times per month. Traveling in outlying areas may involve small aircrafts. Dependent on casework needs some travel may require overnight stays.

Who We Are Looking For

We are seeking a candidate with the following desired competencies:

• Interpersonal Skills
• Customer Service
• Adaptability
• Computer Skills
• Teamwork