SOCIAL SERVICES ASSISTANT

Location: West Memphis, AR 72301 – Crittenden County

Anticipated starting salary: $35,610.02

Posting ends August 24, 2026

About the Role

Social Services Assistants play an important role in supporting children and families involved with the Division of Children and Family Services (DCFS). This position provides direct support to families through transportation assistance, supervision of family time, and engagement with children and caregivers to help support safety, stability, and well-being.

Responsibilities

• Assist in client intake and service referrals
• Provide basic counseling and resource navigation
• Maintain accurate records and case documentation
• Support community outreach and public education initiatives
• Coordinate scheduling and follow-ups for client services
• Supervise family time and transport children of various ages
• Engage with children and caregivers on parenting and basic life skills

Requirements

• Minimum of six months of work experience in human services programs or public service
• Background check and child/adult maltreatment registry check required
• Ability to lift 50 pounds and safely supervise/transport children
• Frequent in-state travel required
• Flexible availability, including mornings, evenings, and weekends
• Strong organizational, communication, and customer service skills
• Ability to handle sensitive information with confidentiality

Preferred Qualifications

• Experience working with children and adults of all ages
• Ability to work independently and collaborate with community partners and agency staff
• Time management and professionalism in service delivery

Pay

Salary range: $35,610 – $52,703 (Pay Grade SGS02)

Benefits

• Pension plan
• Maternity leave
• Paid state holidays