Social Services Aide

About the role

The Social Services Aide under the supervision of the Children and Family Manager provides a variety of social service functions including Child Protective Services and Child Welfare Access, supportive services, and clerical duties. Serves as the initial contact between the general public and the Children and Family Division by providing Access Services for the Division.

Responsibilities

• Serves as the initial contact between the general public and the Children and Family Division by providing Access Services for the Division.
• Receives referrals and child protective services reports via phone, walk-in, mail, or computer and enters information in eWiSACWIS or other computer databases.
• Gathers necessary data from reporters in order to assess for present or impending danger threats in child protective services reports.
• Gathers necessary data and determines program eligibility to provide options to people accessing Health and Human Services.
• Provides information relating to programs and services in the community that may be offered to individuals in need of assistance.
• Makes necessary referrals to both internal programs and external agencies based on the client’s needs.
• Provides appropriate face-to-face and over-the-phone service to the general public, professionals, attorneys and other agencies by: greeting, providing information and assistance and answering appropriate inquiries.
• Works with other departmental units to assist the family (Mental Health, 0-3, Public Health, WIC, WREA, Child Support, etc.).
• Affords assessments for Kinship Care benefits and maintains Kinship Care records and schedules required reviews.
• Affords assistance to CFS Social Workers in delivering services or functions.
• Affords assistance in maintaining case records and reports.
• Organizes and disseminates documents, reports, and correspondences.
• Tracks clients, caseloads and service programs.
• Provides or assists clients with a range of supportive services (ie. financial, housing, transportation).
• Transports children, juveniles, and family members in personal vehicle.
• Affords assistance with supervised visitations as necessary.
• Affords assistance to families with daily living skills and parenting practices.
• Affords assistance to CFS Social Workers with troubleshooting cases, querying records or reports, pulling/reviewing hard file records, and determining case status.
• Responds to requests for records within the confines of agency policy.
• Interacts with the public and co-workers in a courteous, proficient, and professional manner.
• Maintains skill and competency levels as policies and regulations change by attending and participating in staff meetings, supervision times and other regularly scheduled meetings; develops knowledge and skills by attending training events and workshops.
• Maintains security and confidentiality of records.
• Compiles, calculates, and tabulates statistical data and prepares reports as needed.
• Performs general agency typing, word processing, dictation, transcription, and reception.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent; Associates degree in Human Services, Sociology, Social Science, or other related field preferred.
• Minimum of one (1) year of experience working in the human services field required, preferably with children and families.
• Knowledge and proficient use of computer systems, Microsoft Office Suite programs, and eWiSACWIS.
• Knowledge of agency services and program requirements.
• Knowledge of resources for community welfare and health and ways in which these resources may be used by people in need.
• Knowledge of DCF Chapter 58 (Kinship) and eligibility requirements.
• Basic knowledge and understanding of human growth and behavior, age appropriate disciplinary approaches, and parenting practices.
• Ability to work with diverse populations.
• Ability to work with families using a strength-based approach and empathy.
• Ability to relate to people in an unprejudiced and understanding manner with concerns for their circumstances and feelings.
• Ability to communicate clearly and effectively in person and over the telephone.
• Ability to interview people, extract required information and make good independent judgments.
• Ability to compile data/documentation and provide accurate and understandable reports.
• Ability to participate meaningfully in trainings provided by the agency or other resources.
• Ability to work as part of a service delivery team.
• Ability to plan, organize, and prioritize work to most effectively achieve objectives.
• Ability to learn specialized software applications and programs as required.
• Ability to work with confidential material.
• Ability to read and interpret documents, policy, and laws in the English language.
• Ability to understand and follow oral and written instruction.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.

Qualifications

• Valid Wisconsin Driver’s license and have access to transportation suitable to complete necessary work out of the office.
• HIPAA Responsibility: Watch for unauthorized use or disclosures of Protected Health Information (PHI), act to prevent the action, and report suspected breaches of privacy and security policies to their supervisor, or to the Privacy or Security Officer.

Skills

• Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions.
• Ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions.

Benefits

• Health Insurance Employee Contribution 2026: Non Union Employees Premium Employee Share - 11%, Family - $2,477.85/month, Single - $1,086.78/month.
• Vision - VSP 2026 Family - $11.22/ pay period Employee + 1 - $6.82/ pay period Employee & Child - $ 6.96/ pay period Single Plan - $ 3.83/ pay period.
• Dental Insurance 2026: Employee Share – 50% Premium Employee Share Family Plan - $84.98/month $21.25 / pay period Single Plan - $29.82/month $7.10 / pay period.
• Life Insurance: County paid for employee equal to yearly salary. Additional coverage and coverage for spouse and dependents are available at additional cost.
• Deferred Compensation Plans: Two plans are available.
• Voluntary Accident/Cancer/Critical Illness Insurance: Employer will contribute $10 per month towards the plan.
• ID Protection State Retirement: Employer match 50% PTO: General Employees: 22 days during years 1 & 2 to a maximum of 37 days Managers: 27 days per year during 1st – 6th years of service; to a maximum of 37 days Jail/Dispatch: 24 days during years 1-5 to a maximum of 37 days.
• Holidays: Non-Law Enforcement: 9 specific and 1 floating Law Enforcement: 10 personal days in lieu of holidays.

Pay

Health Insurance Employee Contribution 2026: Non Union Employees Premium Employee Share - 11%, Family - $2,477.85/month, Single - $1,086.78/month.

Vision - VSP 2026 Family - $11.22/ pay period Employee + 1 - $6.82/ pay period Employee & Child - $ 6.96/ pay period Single Plan - $ 3.83/ pay period.

Dental Insurance 2026: Employee Share – 50% Premium Employee Share Family Plan - $84.98/month $21.25 / pay period Single Plan - $29.82/month $7.10 / pay period.

Life Insurance: County paid for employee equal to yearly salary. Additional coverage and coverage for spouse and dependents are available at additional cost.

Deferred Compensation Plans: Two plans are available.

Voluntary Accident/Cancer/Critical Illness Insurance: Employer will contribute $10 per month towards the plan.

ID Protection State Retirement: Employer match 50% PTO: General Employees: 22 days during years 1 & 2 to a maximum of 37 days Managers: 27 days per year during 1st – 6th years of service; to a maximum of 37 days Jail/Dispatch: 24 days during years 1-5 to a maximum of 37 days.

Holidays: Non-Law Enforcement: 9 specific and 1 floating Law Enforcement: 10 personal days in lieu of holidays.

Schedule

This schedule is subject to change and is based on the availability of funding and operational needs.

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