Social Services Advocate

About the role

The Tahirih Justice Center, a non-profit legal services organization, is seeking to hire a Social Services Advocate. Based out of Tahirih's Greater DC (GDC) office, this role will require a high degree of emotional intelligence and discretion to support immigrant women and girls fleeing gender-based violence. This position will work in tandem with the Social Services Program Manager to provide programmatic and case-management support to our GDC team to ensure delivery of interdisciplinary, trauma-informed support to our clients.

Essential Functions

• Help triage client emergencies, and provide crisis intervention, safety planning, and education about victim's rights to clients.
• Collaborate well and communicate effectively with legal and social services team on interdisciplinary case-management. Provide technical assistance where needed, to ensure provision of trauma informed and client centered services to clients.
• Enroll clients in USCRI's Trafficking Victims' Assistance Program (TVAP), oversee ongoing administrative tasks and case-management related to USCRI TVAP provision.
• Research information, provide referrals, advocate and accompany clients, as needed and when safe to do so, to access housing/shelter, food banks, education, transportation, counseling, medical services, public benefits, Crime Victims Compensation, and other social services available locally.
• Write letters of support for clients.
• Maintain regular communication with clients through regular calls and in-person meetings to provide social services case-management.
• Ensure quality control of the client database and files; maintain accurate case notes and data entry; ensure appropriate metrics tracking systems; regularly update Tahirih's case-intensity matrix, update referral and resource database, and follow risk management procedures.
• Work with our Finance and Grants departments for quarterly grant reporting.
• Support the development, implementation and evaluation of interdisciplinary programs and services for clients and synthesize evaluation findings to improve efficiencies.
• Participate in education and outreach activities, including local coalitions, taskforces and working groups.
• Support special events and donations drives, as needed.
• Supervise social services volunteers or interns, as needed.

Qualifications

• Bachelor/Master's Degree in Social Work or related mental health/social sciences field
• At least 1 year of relevant experience providing direct social services or case management services to survivors of trauma
• Knowledge of program development, implementation and evaluation
• Spanish is strongly preferred and/or fluency in a second language (written and spoken)
• Exemplary time management and prioritization skills
• Strong interpersonal skills, cultural humility, and cross-cultural communication skills
• Ability to creatively problem-solve under pressure
• Commitment to Tahirih's foundational values and mission, and demonstrated commitment to the principles of diversity, equity, and inclusion and/or social justice
• Access to a personal vehicle and/or public transportation for work-related local travel

Pay

• Salary range: $60,000 - $71,000 per year, with actual salary commensurate with experience

Benefits

• Employee and dependent health, vision and dental insurance (Tahirih contributes 100% of the premium for employees and 60% for dependents)
• Paid parking
• A 401(k) defined contribution retirement plan
• Flexible work schedules
• Professional development including in-house training programs, staff enrichment retreats and other growth opportunities
• Generous self-managed leave benefit inclusive of vacation, sick and holidays, including office closure the week between Christmas and New Year's