Social Service Director

Social Services Director / Abuse Coordinator Why Join Our Team? Joining our team means becoming part of an organization committed to protecting resident rights, supporting emotional and psychosocial well-being, and providing compassionate, person-centered care. The Social Services Director is an integral member of facility leadership and serves as an advocate for residents and families throughout their care journey. ✔ Collaborative, interdisciplinary leadership environment ✔ Meaningful role advocating for residents and families ✔ Opportunities for professional growth and development ✔ Direct impact on resident rights, quality of life, and successful care transitions Position Overview We are seeking a compassionate, organized, and knowledgeable Social Services Director to lead the facility’s social services program and serve as the designated Abuse Coordinator. The Social Services Director is responsible for providing medically related social services designed to support each resident’s highest practicable physical, mental, and psychosocial well-being. This position provides resident and family support, psychosocial interventions, care planning, discharge coordination, grievance resolution, resident advocacy, and interdisciplinary collaboration. As the Abuse Coordinator, this position also plays a critical role in coordinating the facility’s response to allegations involving abuse, neglect, exploitation, mistreatment, or misappropriation of resident property. The Social Services Director works closely with the Executive Director, Director of Nursing, facility leadership, and appropriate external agencies to support timely reporting, investigation, documentation, follow-up, and regulatory compliance. This position is a member of the facility’s management team and reports directly to the Executive Director. Key Responsibilities Resident Support & Psychosocial Services Complete psychosocial assessments for new admissions and update assessments as requiredParticipate in resident care conferences and advocate for resident needs, preferences, goals, dignity, and rightsProvide support and education to residents and families throughout the resident's stayAssist residents and families with navigating healthcare, financial, community, and social-service resources Care Coordination & Discharge Planning Coordinate resident discharge planning beginning at admission and throughout the resident's stayAssess resident discharge goals, barriers, support systems, and community-resource needsCoordinate referrals for home health, hospice, durable medical equipment, transportation, community programs, and alternative living arrangements as appropriateAssist residents and responsible parties in understanding discharge recommendations, available resources, and next steps Resident Rights, Advocacy & Grievances Serve as an advocate for resident rights, preferences, choices, dignity, and quality of lifeReceive, document, investigate, and assist with resolving resident and family grievancesTrack grievances and ensure appropriate follow-up and communication with residents, families, and facility leadership Care Planning, MDS & Documentation Maintain complete, accurate, timely, and confidential social services documentationDocument resident interventions, family communications, grievances, discharge planning activities, referrals, and follow-upMaintain records in accordance with facility requirements and applicable privacy and confidentiality standardsSupport survey readiness by maintaining organized and compliant social services recordsReport directly to the Executive Director regarding resident concerns, social services operations, grievances, abuse-related matters, discharge barriers, and emerging risksCollaborate closely with nursing, therapy, dietary, activities, admissions, business office, and other departmentsMaintain professional relationships with community agencies and external healthcare partners Qualifications Bachelor's degree in Social Work (BSW) required; Master's degree in Social Work (MSW) preferredCurrent state licensure, certification, or other professional credentials as required for the positionPrevious experience in skilled nursing, long-term care, healthcare, or geriatric social services preferredExperience with abuse reporting, investigations, resident advocacy, or regulatory compliance strongly preferred Benefits Competitive compensationHealth, dental, and vision insurance401(k) retirement planPaid Time Off (PTO)Employee Referral Bonus ProgramProfessional development opportunitiesSupportive and collaborative leadership environment Grow With Us We are committed to developing leaders who are passionate about resident advocacy, regulatory excellence, and improving quality of life. The Social Services Director has the opportunity to develop expertise across resident advocacy, behavioral health, care transitions, regulatory compliance, interdisciplinary leadership, and facility operations. Apply Today If you are a compassionate and highly organized social services professional who is passionate about advocating for residents and supporting families, we encourage you to apply. Join a leadership team where your advocacy, judgment, and commitment to resident well-being make a meaningful difference every day. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic in accordance with applicable federal, state, and local laws. Reasonable Accommodation We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants requiring assistance should contact Human Resources. Physical Requirements Ability to move throughout the facility and regularly meet with residents, families, and staffAbility to sit, stand, walk, bend, and perform administrative responsibilities for extended periodsAbility to operate standard office equipment and electronic health record systemsAbility to respond promptly to resident concerns, allegations, investigations, and urgent psychosocial situationsAbility to perform the essential functions of the position with or without reasonable accommodation