Social Service Director

Job Responsibilities

• Orients resident and family to nursing center, helping both adjust to new environment.
• Develops a social history on each resident.
• Develops social assessment and care plan, identifying medically related social and emotional problems and needs with realistic goals and specific actions to be taken.
• Answers inquiries of admission and provides tours to prospective family members/residents.
• Be actively involved in pre-admission and admissions processes.
• Interviews resident/family as necessary and in a private setting.
• Absolutely listen and act compassionately with residents/family members; must be able to work on own and maintain job-related jobs.
• Prepares and completes social service documentation in a timely manner.
• Assures that notes are informative and descriptive of services provided and of residents’ responses to services.
• Participates in resident care plan conference and is an active member of the care plan team.
• Affords assistance in arranging transportation as needed.
• Refers resident/family member to appropriate social service agencies when facility does not provide services or needs of resident.
• Documents residents’ behavioral and psychosocial status.
• Conducts discharge planning conferences with resident, family, and appropriate staff.
• Evaluates resident’s potential for the safest and most appropriate discharge plan.
• Utilizes available resources to ensure a smooth transition to the community upon discharge.
• Receives complaints from residents and families, forwarding complaints to appropriate staff to ensure resolution.
• Documents complaints.
• Fulfills facility policies and procedures.
• Serves to reinforce to residents and families the facility’s desire to deliver the highest quality of care.
• Develops a community resource file and establishes contact with new providers.
• Identifies and promotes a supportive family or surrogate network.
• Provides individual and group help for family and residents at all times of adjustment, crisis, or particular need.
• Provides intense, frequent, and short-term therapeutic groups in areas of adjustment, remediation, and self-help skills.
• Establishes and assures growth of a separate volunteer program designed to meet specific social service needs.
• Works with administration and staff to enable fully functioning and self-determining Family Counsel to flourish.
• In absence of Admissions Director, may answer inquiries from the community including, but not limited to, the admission process, availability of beds, and schedule of fees.
• Distributes pre-admission packets and assists with tours of the facility as needed.

Education and Qualifications

• Must possess at a minimum a Bachelor’s Degree from an accredited school in Social Work or a related field.
• Previous long-term care experience is desirable.
• Past supervisory experience preferred.
• Computer experience preferred.