Social Service Coordinator (Part Time)

About the Role

This position is primarily responsible for coordinating home and community-based services to individuals and families within agency policies, coordinating social programming for the property, and providing social service intervention as needed.

Responsibilities

• Assess residents who may require assistance in daily living activities, a higher level of care, or are in transition to a higher level of care. Involve family and other professionals as appropriate.
• Make referrals to community service agencies and follow up on services.
• Coordinate with hospital staff regarding discharge planning for residents returning to their apartments.
• Provide crisis intervention with residents on a short-term basis as needed.
• Provide case management services for residents receiving services from various community agencies.
• Advocate for residents and maintain a current knowledge base of services and programs impacting seniors and/or disabled individuals to enhance assistance in securing support.
• Identify education and health programs to enhance residents’ quality of life.
• Establish and maintain contacts with community agencies offering services to residents; develop and update a resource directory.
• Build informal support systems for residents with family members, other residents, and friends as needed.
• Publish and distribute a building newsletter.
• Fundraise to cover the cost of programs and activities in the building.
• Demonstrate sensitivity and responsiveness to cultural differences within the resident population.
• Maintain resident confidentiality.
• Use social services software to maintain resident files in compliance with HUD requirements.
• Report instances where there may be a question of abuse or neglect and take proactive steps to protect residents.
• Participate in overall planning for activities at the property.
• Serve as a resource to the Manager related to on-going policy development and social planning within the building.
• Communicate and coordinate with property management staff regarding program and resident issues.
• Participate in professional organizations and training opportunities to meet HUD requirements for continuing education units (CEUs).
• Secure needed continuing education credits to meet HUD requirements and attend HUD training as necessary.
• Be punctual and timely in meeting all performance requirements, including attendance standards and work deadlines.

Requirements

• High school diploma or general education degree (GED); minimum of two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Knowledge of spreadsheet software (Excel), word processing software (Word), electronic mail software (Outlook), and presentation software (PowerPoint).
• Bachelor’s Degree or Associate’s Degree in Social Work, Counseling, Sociology, or other social science major (desired).
• Previous experience as a Social Service Coordinator (desired).
• Access to reliable transportation.
• Ability to adapt to changes in business practices with minimal or no advance notice.

Skills

• Intellectual/Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Design: Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations.
• Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Interpersonal/Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• External Working Relationships: Develops and maintains courteous and effective working relationships with clients, vendors, and other external representatives.
• Organization: Works within approved budget; develops and implements cost-saving measures.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions to management.
• Communication:
  • Oral: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Understanding of social service funding, eligibility, and access to community services.
• Understanding of the neighborhood and available services.
• Excellent interpersonal relationship skills.
• Experience with social service software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and use hands to finger, handle, or feel.
• Frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally required to stand and walk.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.