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Social Media Customer Relationship Specialist

EPITEC · Detroit Metropolitan Area · 1 mo ago
RemoteRemoteAdministrative$18/hrFull-time

Overview

Join a leading organization as a Social Care Advisor, supporting customers through written communication channels. In this role, you'll respond to customer inquiries and concerns that originate from social media platforms, ensuring a positive customer experience through professional, clear, and solution-focused communication. This is an excellent opportunity for individuals with strong customer service skills who enjoy helping customers and solving problems.

Details

  • Location: Remote (Michigan candidates strongly preferred)

  • Shift Time: Full-time, 40 hours/week; must be available to work weekends and any assigned shift after training.

  • Training will be Monday-Friday during business hours.

Responsibilities

  • Respond to customer questions, concerns, and complaints through written communication channels.

  • Manage customer cases that originate from social media platforms and are routed through an internal ticketing system.

  • Research issues and leverage available resources to provide accurate resolutions.

  • Maintain professional, empathetic, and grammatically correct written communication.

  • Handle multiple customer interactions while meeting service-level expectations and deadlines.

  • Collaborate with team members and leadership to resolve customer concerns.

  • Participate in coaching, training, and ongoing development opportunities.

  • Adapt to changing schedules, priorities, and business needs.

Required Qualifications

  • Bachelor's degree required (no exceptions).

  • Strong customer service experience.

  • Excellent written communication, grammar, and attention to detail.

  • Experience supporting customers through written channels such as email, chat, ticketing systems, or online support.

  • Ability to professionally handle difficult or dissatisfied customers.

  • Strong time management, problem-solving, and organizational skills.

  • Ability to work weekends and maintain a flexible schedule.

  • Ability to pass a background check.

Preferred Qualifications

  • Degree in Communications, Marketing, English, Journalism, Public Relations, or a related field.

  • Experience with customer support ticketing systems.

  • Experience in email, chat, or digital customer service environments.

  • Strong research and troubleshooting abilities.

  • Michigan-based candidates preferred.

Other

  • Must be available to work weekends and any assigned shift after training.

  • Training will be Monday-Friday during business hours.

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