Social Media & Community Management Virtual Assistant

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Social Media & Community Management Virtual Assistant based in United States. This remote role supports a fast-growing, personal-brand-led coaching business by keeping social media and community operations organized, responsive, and engaging. You will manage content publishing, monitor conversations, respond to inbound messages, and help maintain a consistent brand voice across digital channels. A key part of the role is recognizing potential prospects within comments, direct messages, and email without taking on a sales-closing function. You will use sound judgment to determine when to respond independently, escalate an issue, or route a promising opportunity to the sales team. The position offers significant autonomy and requires someone who can work proactively with minimal supervision in an asynchronous environment. It is well suited to an organized virtual assistant who enjoys digital communities, communication, and helping a growing business operate efficiently.

Responsibilities

• Schedule, publish, and manage social media content across relevant platforms, ensuring content is posted accurately and consistently.
• Monitor comments and community interactions and respond appropriately using the established brand tone and voice.
• Manage social media and email inboxes, ensuring incoming messages are reviewed, organized, and addressed in a timely manner.
• Identify potential prospects and sales opportunities within emails, comments, direct messages, and other inbound interactions.
• Route qualified opportunities to the sales team with clear, relevant context to support effective follow-up.
• Independently determine which messages require a direct response, escalation, additional attention, or sales handoff.
• Maintain organized content calendars, communication workflows, inbox processes, and other recurring operational tasks.
• Use AI tools and other productivity technologies when appropriate to improve efficiency and streamline daily workflows.
• Support consistent community engagement and help ensure that audience interactions receive timely and professional attention.

Requirements

• Previous experience as a Virtual Assistant, Social Media Assistant, Community Manager, or in a similar remote support role.
• Strong written communication skills and the professional judgment needed to represent a brand appropriately across digital channels.
• Ability to work independently, prioritize tasks, and make decisions without constant direction or supervision.
• Comfortable working asynchronously in a fully remote environment and managing responsibilities with a high degree of ownership.
• Ability to recognize potential sales opportunities without attempting to close prospects directly.
• Strong organizational skills, reliability, attention to detail, and a proactive approach to recurring tasks.
• Ability to manage multiple communication channels and maintain consistent follow-through.
• Interest in building a stable, long-term professional working relationship.
• Experience supporting a coaching business, personal brand,