Social Care Navigator II

Social Care Navigator II

The Social Care Navigator II (SCN) helps individuals and families access necessary social and healthcare services by connecting them with appropriate resources and support systems. They assess needs, provide referrals, and offer ongoing support to ensure individuals receive the care they require to thrive.

• Assess needs and provide referrals
• Offer ongoing support to ensure individuals receive the care they require
• Manage a caseload of assigned clients
• Conduct outreach, provide enhanced services, and Provide pantry/grocery boxes to eligible members
• Screen and navigate Medicaid members
• Collaborate and communicate with team members, partner-based navigators/CHWs, and community partners to manage members with complex needs
• Facilitate referrals to services, track progress, and ensure that needs are addressed effectively
• Maintain accurate records of interactions, referrals, and outcomes, often using data platforms and adhering to established protocols
• Work closely with other professionals, community partners, and clients to ensure seamless service delivery and effective communication

Qualifications

• Bachelor Degree in Social services, Psychology, public health or related field
• Strong communication and organizational skills
• Effective verbal and written communication is essential for interacting with clients, providers, and other stakeholders
• Cultural sensitivity and the ability to adapt to different needs and work with a diverse population
• Bilingual Preferred (any language Bengali or Spanish a plus)

Work Environment

Onsite, full-time position (Monday-Friday). Flexible setting that includes in-office, community events, Community organizations and partners, health care facilities etc. Direct work with clients in person, over the phone and through other communication methods.