SoCal JCB - Parts Specialist

Major Tasks, Responsibilities & Key Accountabilities

• Technical Support: Provide expert parts identification for the service department and walk-in customers; handle high-volume phone inquiries and counter sales with technical precision.
• Order Lifecycle Management: Oversee the entire flow of parts, including receiving, picking, packaging, and shipping to ensure zero-delay fulfillment.
• Documentation: Accurately record all sales, core returns, and delivery information within the inventory management system to ensure data integrity.
• Inventory & Warehouse Operations: Staging & Coordination: Receive and stage parts for upcoming installations; collaborate with the service team to ensure all components are ready before work begins.
• Stock Integrity: Maintain warehouse organization through regular stocking, general housekeeping, and participation in rigorous physical inventory counts.
• Material Handling: Safely operate a forklift to load/unload pallets and organize heavy equipment components within the yard or warehouse.
• Field Support & Compliance: Field Delivery: Travel to customer sites or prospective client locations for parts delivery and relationship building as needed.
• Safety & Standards: Maintain strict adherence to all workplace safety regulations, including safe vehicle operation and traffic law compliance during travel.
• Adaptive Support: Execute additional operational tasks as directed by management to meet evolving dealership objectives.

Qualifications

• Experience: Minimum 1 year in a parts counter role, ideally within a heavy equipment or automotive industry.
• Technical Knowledge: Strong foundational understanding of mechanical components and heavy-duty systems.
• System Proficiency: Proven ability to navigate complex parts catalogs and digital inventory management systems, preferably CDK.
• Equipment & Licensing: Must be proficient in forklift operation and possess a valid driver’s license with a clean driving record for customer travel.
• Communication: Ability to pivot between internal technician support and external customer-facing sales.

Physical Requirements & Environment

• Ability to lift, push, and pull heavy components (up to 50 lbs) regularly.
• Willingness to work in a variety of environments, including the parts counter, the service shop, and off-site customer locations.
• Flexibility to travel occasionally to support territory growth and client needs.