DirectJobHub
Jobs · Manufacturing · Massachusetts

SOC Operator| Full time| $24/hr

Securitas Group · Boston, MA · Yesterday
On-siteManufacturingFull-time

About the role

Securitas is a global leader in advanced and sustainable security solutions, operating in 47 countries with over 355,000 employees and serving more than 150,000 clients worldwide. For more than 80 years, we’ve protected what matters most, making us a trusted partner for clients and an employer of choice. Our mission is guided by our core values: Integrity, Vigilance, and Helpfulness.

As a SOC Operator, you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time. SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness. If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

Responsibilities

  • Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
  • Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
  • Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
  • Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
  • Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
  • System Operations: Perform remote alarm panel programming and system troubleshooting as needed
  • Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
  • Incident Analysis: Review events and assist with identifying trends or areas for improvement

Requirements

  • At least 18 years of age
  • High School Diploma or GED (or willingness to obtain within six months)
  • Legal authorization to work in the United States
  • Reliable communication and transportation
  • Ability to read, write, and speak English
  • Successful completion of pre-employment screening (background check and drug test)

Qualifications

  • Call center, dispatch, or monitoring experience
  • Security operations center (SOC) experience
  • Familiarity with CCTV, alarm systems, or dispatch software

Skills

  • Strong attention to detail and situational awareness
  • Ability to multitask in a fast-paced, high-pressure environment
  • Excellent communication skills (written and verbal)
  • Strong problem-solving and decision-making abilities
  • Professionalism and composure during emergencies
  • Team-oriented with adaptability to changing conditions

Working conditions

Primarily seated in a centralized control room setting with extended periods of computer and system monitoring. Fast-paced environment requiring quick decision-making. May include evenings, weekends, holidays, or overtime. Regular interaction with clients, employees, and emergency personnel.

Benefits

  • Weekly pay
  • Competitive benefits package
  • Flexible schedules

Similar jobs