SOC Duty Manager

About the role

This position authorizes, regulates, and controls airline flights according to government and company regulations to ensure flight safety.

Responsibilities

• Ensures Dispatchers comply with all FAA and Company regulations and procedures in monitoring flight operations, individual flight planning, releases, aircraft routing, weather and operation advisory service duties.
• Manages planned aircraft routing. Ensures plan is adjusted for maintenance issues, weather, airport closures or other issues accordingly.
• Supervises Dispatchers and Dispatch Coordinators in performing their assigned duties and responsibilities.
• Staffs and creates schedules to meet the requirements of the daily operation.
• Makes recommendations to the operation as needed.
• Coordinates with all appropriate parties any unscheduled operation of aircraft due to weather, airport closures, emergency situations, etc.
• Initiates emergency procedures and notifications when necessary.
• Ensures all non-routine operations are coordinated with flight crews, stations personnel, and airline partner management teams.
• Records all non-routine incidents and completes appropriate forms and reports.
• Participates in charter flight coordination with regard to SOC operations.
• Provides technical leadership to team and department members.
• Performs other duties as assigned or required.

Requirements

• High school diploma or equivalent.
• At least three years of commercial air carrier or comparable operations in a Dispatcher capacity or equivalent, with at least one of those years in a lead or supervisory role.
• Possess Microsoft Office skills.
• Proficient in use of Dispatch related software (Sabre FliteTrac, WSI Fusion, Aircom, AeroData, etc.).
• Knowledgeable on regulations pertaining to crew duty and rest.

Qualifications

• Able to pass an FAA required 10 year work history review and pass criminal background and fingerprint checks.
• Possess and maintain a valid US passport or foreign passport.
• Able to work nights, evenings, weekends and holidays to support 24 hour operations.
• Able to attend industry meetings as well as meetings with airline partners and vendors.