SOC Analyst I

About the role

The Security Operations Center (SOC) Analyst I evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations. Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands.

The role requires maintaining a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems. The ideal candidate will possess the verbal and writing skills necessary to assess, document and articulate incidents for review by leadership.

Responsibilities

• Performs video review, retrieval, analytical and investigative functions
• Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures
• Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties
• Monitors special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans
• Assists in the coordination of the incident response to remediate security and other spontaneous events when needed
• Ability to assess, investigate, document, and report security concerns and emerging security trends
• Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control
• Updates and maintain security activity logs and daily operational reports
• Document entries for updates and when needed coordinates maintenance on alarms and more
• Exhibits a calm sense of urgency during problem analysis and follows up to ensure satisfactory resolution with internal stakeholders

Requirements

• High school diploma or equivalent
• Minimum of three (3) years of security related work experience including law enforcement dispatch center, SOC experience, or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously
• Computer software proficiency including Microsoft Outlook/TEAMS, Word, Excel, Power Point
• Valid driver's license, a safe driving record, and insurability
• Able to lift 25 lbs. without assistance
• Ability to work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage

Qualifications

• Previous law enforcement and/or Military Occupational Specialty (MOS) in a related field is highly desirable
• Security and safety related certifications are desirable
• Financial Institution experience with security experience
• Associate degree in a related field is preferred