SNTCPINS - Senior Network Copier Installer

This role involves weekly travel and assignments that may vary by state based on workload and client requirements.

Responsibilities

• Review daily delivery schedules and confirm appointments with clients.
• Deliver and install equipment, following established quality standards.
• Perform network installations in accordance with company procedures and client specifications.
• Connect devices to workstations and servers; install scanning and printer software as required.
• Install meter collection software, where applicable.
• Conduct functional tests to validate operation prior to leaving the client site.
• Troubleshoot installation issues using available resources.
• Provide end-user training on device functionality.
• Communicate delays to the Installation Coordinator and client when necessary.
• Accurately complete documentation, including contracts, leasing forms, and data collection via DocuSign.
• Report installation results and client feedback to the Sales Representative.
• Maintain and update training materials and technical documents.
• Stay informed about supported products, software updates, and installation standards.
• Support pre-sales demonstrations and product consultations, if requested.
• Rebuild operating systems, update firmware, and configure print controllers as needed.
• Occasionally provide helpdesk support.
• Achieve a minimum of 80% billable work percentage.
• Ensure accurate time reporting and administrative compliance.
• Follow safety protocols during transport, equipment handling, and onsite activities.
• Attend company meetings and department training sessions.
• Assist with warehouse operations and equipment setup, as required.
• Submit all post-installation paperwork, including pickup forms and toner records.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Requirements

• Associate degree with a minimum of two years of relevant experience, or an equivalent combination of education and experience.
• Previous experience in a training role is preferred.
• Familiarity with networking and printing in Macintosh environments is preferred.
• Valid driver’s license, proof of personal vehicle insurance, and a satisfactory driving record.
• DOT certification required; must comply with all relevant DOT regulations, including medical and drug screenings.

Skills

• Drive the creation and standardization of SOPs (Standard Operating Procedures) to ensure operational excellence across teams.
• Lead the design and delivery of training programs that promote consistency and empower team performance.
• Champion process improvements by leveraging data insights and partnering across functions.
• Lead complex, high-visibility projects—often first-of-their-kind for the company—requiring strong strategic thinking and cross-functional leadership.
• Working knowledge of TCP/IP, DNS, SMTP, and other network protocols.
• Proficiency in Microsoft Office, Outlook, and relevant company/client platforms.
• Effective communication skills with both technical and non-technical personnel.
• Ability to collaborate with others while working independently.
• Cost-effective use of resources.
• High ethical standards and professionalism.
• Reliable and timely completion of administrative tasks.
• Attention to detail and commitment to quality.
• Ability to meet productivity goals and work within deadlines.
• Consistent practice of safety procedures and proper equipment handling.
• Flexibility in response to changes, delays, or challenges.
• Willingness to follow instructions and complete assigned tasks.

Pay

The pay range for this position is $23.50-$36.40 hourly, based on candidate's skill level, experience, relevant licenses, and educational background.

Benefits

For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.