Snr. Employee Relations Partner (Hybrid)

The Opportunity

Join our People team as an autonomous specialist driving a high-performance culture and mitigating organizational risk across our business sectors. As a Snr. Employee Relations Partner, you'll serve as a trusted advisor and the primary point of contact for US People Managers on disciplinary matters, workplace conflicts, and employee grievances. You will collaborate directly with Employment Legal, client-facing HR Business Partners, and Senior Executives to deliver legally sound, strategic solutions to critical workforce issues in a fast-paced environment. The successful candidate possesses deep expertise in labor compliance, maintains exceptional documentation practices, and remains calm and objective in high-stakes situations to ensure professional fairness across the organization.

What You'll Do

• Employee Advisory & Conflict Resolution: Serve as the primary point of contact and trusted advisor for US People Managers regarding employee grievances, corrective action alignment, and workplace conflict resolution.
• Investigation Management: Independently lead and manage complex, sensitive workplace investigations from end-to-end for US operations, including allegations of harassment, discrimination, retaliation, misconduct, policy breaches, and workplace violence.
• Evidence & Reporting: Interview witnesses, collect and evaluate evidence, draft comprehensive investigation reports, and deliver objective, actionable recommendations to leadership.
• Compliance & Legal Partnership: Apply advanced expertise in US federal, state, and local labor laws to ensure compliance. Partner directly with the Employment Legal department, HR Business Partners, and Senior Executives on high-stakes escalations.
• Metrics & Risk Mitigation: Proactively monitor and analyze employee relations metrics, ticket trends, and attrition data within the HRIS to design targeted risk-mitigation strategies.
• Performance Coaching: Partner with HR Business Partners and Executives to provide expert coaching on the corrective action process, conflict resolution, and performance management execution.
• Disciplinary Execution: Draft and execute disciplinary actions, up to and including terminations, ensuring thorough and accurate documentation within the HRIS.
• Policy & Training Development: Design, draft, and administer proactive company-wide Employee Relations policies. Develop and deliver targeted training sessions for US managers on performance management and documentation best practices.

What You Bring

• You're a highly collaborative and client-experience focused professional who remains tactful, objective, and persuasive in confrontational or high-stakes corporate situations.
• 5+ years of overall HR experience, with a minimum of 3 years dedicated specifically to Employee Relations, including a proven track record of leading complex US-based investigations from start to finish.
• 2+ years of customer service or client-facing experience (can be outside of HR) paired with a high degree of business acumen and operational urgency.
• Deep understanding of US federal, state, and local employment laws—including Title VII, ADA, and ADEA—with direct experience partnering with employment legal counsel.
• Exceptional documentation practices, a thorough understanding of dispute resolution methodologies, and strong critical thinking skills.
• High level of precision and detail-orientation, ensuring clear stakeholder communication and seamless cross-functional collaboration.
• Bachelor’s degree in Employee Relations, Human Resources, or a related field (or equivalent work experience).
• Proficiency with Google Workspace (Gmail, Docs) and MS Office (Word, Excel).

Bonus Points

• Direct experience working with the Workday HRIS system.
• Prior experience or knowledge within the technology or cybersecurity industry.
• Professional HR certifications such as SPHR, SHRM-CP, or SHRM-SCP.

Where You'll Work

Why You'll Love It Here:

• Talented and Dynamic Team: You’ll work with a talented and diverse group that is building amazing content and services that empower our customers to adopt our platform.
• Hybrid Flexibility: A 3-day in-office environment that balances bringing people together for in-person collaboration and learning from each other, while supporting flexibility.
• Product Exposure: You’ll gain a comprehensive understanding of our business operations, partnering directly with senior leadership to scale a healthy organizational culture.
• Continuous Learning: Keep your skills sharp by obtaining certification bonuses or taking advantage of our tuition reimbursement.

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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