SMO Tools & Technology Data Analyst

About the role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Responsibilities

• Analyzes and visualizes data using Helix Dashboards and related reporting tools to support Service Management Office Enterprise Helix Platform data support.
• Compiles, queries, and validates monthly and quarterly performance measure data.
• Maintains dashboards, reports, and written project updates.
• Develops, implements, and evaluates data quality measures to improve data integrity and reporting accuracy.
• Serves as a subject matter expert in data integrity, dashboard design, data extraction, and reporting practices.
• Interprets data patterns and trends to support performance management across Enterprise Helix Platform and HHS IT initiatives.
• Coordinates with internal and external stakeholders to define reporting needs, improve dashboard usability, and deliver clear, accurate, and actionable performance reporting.

Requirements

• Graduation from an accredited four-year college or university with major coursework in data analytics, business analytics, information technology, computer science, management information systems, public administration, business administration, or a related field is preferred.
• Relevant experience in data analysis, dashboard development, SQL querying, reporting, business intelligence tools, IT service management, or enterprise technology platforms may be substituted for education on a year-for-year basis.
• Experience with BMC Helix, Helix Dashboards, ITSM reporting, SQL-based reporting tools, or public sector technology environments is preferred.

Qualifications

Knowledge of data analysis, reporting, dashboard development, performance measurement practices, IT service management concepts, data quality principles, and reporting governance standards.

Knowledge of SQL query logic, relational data structures, dashboard platforms, and various reporting tools used to extract, analyze, visualize, and present operational data.

Skills in writing, reviewing, and troubleshooting SQL queries. Skills in analyzing, querying, validating, and visualizing data using Helix Dashboards, SQL-based reporting, and other reporting tools.

Skills in developing dashboards, preparing reports, identifying trends, resolving data inconsistencies, and presenting information clearly to technical and non-technical audiences.

Ability to interpret complex data, identify risks and performance gaps, manage competing reporting priorities, communicate effectively with stakeholders, and provide recommendations that support operational improvements and data-informed decision-making.